FAQ - Questions and Answers
I am a client
Account and offers
I am a petsitter
I run a hotel
Promotions
Ranking
Stripe
I am a client
How can I pay for the selected care service?
How can I report problems with my booking?
Do I have to pay for the reservation in advance?
How can I help a petsitter or hotel to level up?
How do I find a petsitter or hotel?
How to prepare a pet for temporary care?
What should I do if I cannot leave a review?
How is the cancellation process?
How do I pay for booking a petsitter or hotel?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
What animals can I take care of?
Why should you trust animalhotels.com?
What should I do when I have a paid reservation and the petsitter is not responding?
How do I cancel my reservation?
When to pay for the order?
Account and offers
Can I recover a deactivated account?
How can I help animalhotels.com?
Can I temporarily disable my offer?
How to avoid account deactivation?
How to set prices for services?
Do I need scans of documents for registration?
How can I edit or update my offer?
I can't add a photo to my care listing, what should I do?
What is account deactivation?
How to delete an account?
What if I can't find the question I'm looking for?
When can my account be deactivated?
I am a petsitter
What should I do if the money for care has not yet been transferred to my bank account?
Can a pet owner cancel my reservation?
Do I sign a contract with animalhotels.com?
Can I decline a booking?
Can I be a petsitter and a person seeking care at the same time?
Are there specific working hours?
How to become a petsitter at animalhotels.com?
Does animalhotels.com employ me?
How does the caregiver calendar work?
Can I be a petsitter if I have my own pets?
How can I ensure my safety?
How old do I have to be to become a petsitter?
Do I have to file taxes on my earnings on animalhotels.com?
How to ensure your safety as a petsitter?
How to create your service as a petsitter on animalhotels.com?
What is the job of a petsitter?
What can I expect from a pet owner?
Is it a job based on the Labor Code?
What does animalhotels.com expect from me?
What if my pet destroys my belongings?
What is the cost of registering as a petsitter?
What to do if the booking status has not changed to "completed"?
What to do when the owner of the pet reported a problem with the reservation?
Where will I work?
What animals can I take care of?
When will I get my money earned on animalhotels.com?
Who will I look after?
What to pay attention to when taking a pet?
Why is it worth becoming a petsitter at animalhotels.com?
I run a hotel
How to create your service as a hotel at animalhotels.com?
How to present my hotel on animalhotels.com?
What is the cost of registering as a hotel?
What will my hotel gain by joining your platform?
Promotions
How can I get a 8% discount coupon?
How does a discount coupon work?
Can I change the consent to sending marketing messages given when receiving coupon?
Will I earn less as a caregiver or hotelier because of coupons?
How to use a discount coupon?
How many times can I use one discount coupon?
Where can I see my discount coupons?
Will I get my coupon back after canceling my booking?
Ranking
How can I get extra points?
How can I get a higher level?
How does search with ranking look like?
What are the levels of animalhotels.com ranking?
How many points are there for each level?
What are levels?
What are the points for?
What do the levels in the profiles of petsitters and hotels mean?
What gives me a higher level?
What is ranking?
What is the scoring of petsitters' actions?
What is the scoring of hotel activities?
Where can I see my points?
Stripe
How can I see my Stripe account after registering with animalhotels.com?
How do I register with Stripe as a hotel?
How do I register with Stripe as a petsitter?
Is paying with Stripe safe?
Why do I need to register with Stripe?
What is Stripe?