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FAQ - Questions and Answers
FAQ - Questions and Answers
Account and offers
I am a client
I run a hotel
I am a petsitter
Ranking
Stripe
Account and offers
Can I recover a deactivated account?
Do I need scans of documents for registration?
How to avoid account deactivation?
How to delete an account?
How can I help animalhotels.com?
How to set prices for services?
I can't add a photo to my care listing, what should I do?
What if I can't find the question I'm looking for?
When can my account be deactivated?
What is account deactivation?
I am a client
How can I help a petsitter or hotel to level up?
How can I pay for the selected care service?
How do I find a petsitter or hotel?
How do I pay for booking a petsitter or hotel?
How is the cancellation process?
How to prepare a pet for temporary care?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
When to pay for the order?
Why should you trust animalhotels.com?
I run a hotel
What is the cost of registering as a hotel?
How to present my hotel on animalhotels.com?
How to create your service as a hotel at animalhotels.com?
What will my hotel gain by joining your platform?
I am a petsitter
Can I be a petsitter and a person seeking care at the same time?
Can I decline a booking?
Are there specific working hours?
Can I be a petsitter if I have my own pets?
Does animalhotels.com employ me?
Do I have to file taxes on my earnings on animalhotels.com?
Do I sign a contract with animalhotels.com?
How can I ensure my safety?
How to become a petsitter at animalhotels.com?
How to create your service as a petsitter on animalhotels.com?
How old do I have to be to become a petsitter?
Is it a job based on the Labor Code?
What can I expect from a pet owner?
What is the job of a petsitter?
What does animalhotels.com expect from me?
Who will I look after?
What to pay attention to when taking a pet?
When will I get my money earned on animalhotels.com?
What is the cost of registering as a petsitter?
Where will I work?
Why is it worth becoming a petsitter at animalhotels.com?
Ranking
How can I get extra points?
How does search with ranking look like?
How many points are there for each level?
What are levels?
What are the levels of animalhotels.com ranking?
What is ranking?
What gives me a higher level?
What are the points for?
What is the scoring of petsitters' actions?
Where can I see my points?
What is the scoring of hotel activities?
What do the levels in the profiles of petsitters and hotels mean?
How can I get a higher level?
Stripe
How can I see my Stripe account after registering with animalhotels.com?
How do I register with Stripe as a hotel?
Is paying with Stripe safe?
How do I register with Stripe as a petsitter?
Why do I need to register with Stripe?
What is Stripe?
