FAQ - Questions and Answers
Account and offers
I am a client
I run a hotel
Animalhotels Care
I am a petsitter
Ranking
Stripe
Promotions
Account and offers
Can I change the dates of a booking?
Can I recover a deactivated account?
Can I temporarily disable my offer?
How can I edit or update my offer?
Do I need to verify myself?
How to avoid account deactivation?
How can I update my phone number?
How do I change my bank account number?
How can I help animalhotels.com?
How to set prices for services?
I can't add a photo to my care listing, what should I do?
How to delete an account?
What is offer blocking?
When can my offer be blocked?
What if I can't find the question I'm looking for?
I am a client
Do I have to pay for the reservation in advance?
How can I pay for the selected care service?
How can I help a petsitter or hotel to level up?
How can I report problems with my booking?
How do I cancel my reservation?
How do I find a petsitter or hotel?
How do I pay for booking a petsitter or hotel?
How to prepare a pet for temporary care?
How is the cancellation process?
What should I do if I cannot leave a review?
What animals can I take care of?
When to pay for the order?
What should I do when I have a paid reservation and the petsitter is not responding?
Why should you pay through Animalhotels?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
Why should you trust animalhotels.com?
I run a hotel
How to create your service as a hotel at animalhotels.com?
How to present my hotel on animalhotels.com?
What will my hotel gain by joining your platform?
What is the cost of registering as a hotel?
Animalhotels Care
Can I choose a replacement caregiver myself?
Can I opt-out of animalhotels care?
Can I use animalhotels care more than once?
Does animalhotels care work if the caregiver cancels at night or during the weekend?
Do I need to sign any documents to use animalhotels care?
Do I need to pay extra for animalhotels care?
How does the animalhotels care claim process work?
How long does animalhotels care last?
How long does it take to process a claim?
What happens if a replacement caregiver cannot be found in time?
What is animalhotels care?
Is animalhotels care insurance?
What is covered and not covered by animalhotels care?
What should I do if I have additional questions about animalhotels care?
When can I expect reimbursement?
When does animalhotels care become active?
Which pets are covered by animalhotels care?
I am a petsitter
Are there specific working hours?
Can a pet owner cancel my reservation?
Can I be a petsitter and a person seeking care at the same time?
Can I be a petsitter if I have my own pets?
Can I decline a booking?
Do I have to file taxes on my earnings on animalhotels.com?
Do I sign a contract with animalhotels.com?
Does animalhotels.com employ me?
How can I ensure my safety?
How old do I have to be to become a petsitter?
How to become a petsitter at animalhotels.com?
How to ensure your safety as a petsitter?
How to create your service as a petsitter on animalhotels.com?
Is it a job based on the Labor Code?
What animals can I take care of?
What can I expect from a pet owner?
What does animalhotels.com expect from me?
What is the cost of registering as a petsitter?
What should I do when I have a problem with payments?
What is the job of a petsitter?
What to pay attention to when taking a pet?
When will I get my money earned on animalhotels.com?
Where will I work?
Who will I look after?
Why is it worth becoming a petsitter at animalhotels.com?
Ranking
How can I get a higher level?
How can I get extra points?
What are levels?
What are the levels of animalhotels.com ranking?
What are the points for?
How many points are there for each level?
What gives me a higher level?
What do the levels in the profiles of petsitters and hotels mean?
What is the scoring of hotel activities?
What is ranking?
What is the scoring of petsitters' actions?
How does search with ranking look like?
Where can I see my points?
Stripe
How can I see my Stripe account after registering with animalhotels.com?
How do I register with Stripe as a hotel?
How do I register with Stripe as a petsitter?
Is paying with Stripe safe?
Is Stripe verification safe?
What is Stripe?
Why do I need to register with Stripe?
Promotions
Can I change the consent to sending marketing messages given when receiving coupon?
How can I get a 8% discount coupon?
How does a discount coupon work?
How many times can I use one discount coupon?
How to use a discount coupon?
Where can I see my discount coupons?
Will I earn less as a caregiver or hotelier because of coupons?
Will I get my coupon back after canceling my booking?
