FAQ - Questions and Answers
Account and offers
I am a client
Promotions
I run a hotel
Ranking
Stripe
I am a petsitter
Account and offers
Can I change the dates of a booking?
Can I recover a deactivated account?
Do I need to verify myself?
How can I edit or update my offer?
How can I help animalhotels.com?
Can I temporarily disable my offer?
How can I update my phone number?
How do I change my bank account number?
How to delete an account?
How to avoid account deactivation?
How to set prices for services?
I can't add a photo to my care listing, what should I do?
What if I can't find the question I'm looking for?
What is offer blocking?
When can my offer be blocked?
I am a client
Do I have to pay for the reservation in advance?
How can I help a petsitter or hotel to level up?
How can I report problems with my booking?
How do I cancel my reservation?
How can I pay for the selected care service?
How do I find a petsitter or hotel?
How do I pay for booking a petsitter or hotel?
How is the cancellation process?
How to prepare a pet for temporary care?
What should I do if I cannot leave a review?
What animals can I take care of?
What should I do when I have a paid reservation and the petsitter is not responding?
Why should you pay through Animalhotels?
When to pay for the order?
Why should you trust animalhotels.com?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
Promotions
Can I change the consent to sending marketing messages given when receiving coupon?
How does a discount coupon work?
How can I get a 8% discount coupon?
How many times can I use one discount coupon?
How to use a discount coupon?
Where can I see my discount coupons?
Will I earn less as a caregiver or hotelier because of coupons?
Will I get my coupon back after canceling my booking?
I run a hotel
How to present my hotel on animalhotels.com?
How to create your service as a hotel at animalhotels.com?
What will my hotel gain by joining your platform?
What is the cost of registering as a hotel?
Ranking
How can I get a higher level?
How can I get extra points?
How does search with ranking look like?
What are levels?
How many points are there for each level?
What are the levels of animalhotels.com ranking?
What are the points for?
What do the levels in the profiles of petsitters and hotels mean?
What gives me a higher level?
What is ranking?
What is the scoring of hotel activities?
What is the scoring of petsitters' actions?
Where can I see my points?
Stripe
How do I register with Stripe as a hotel?
How can I see my Stripe account after registering with animalhotels.com?
How do I register with Stripe as a petsitter?
Is paying with Stripe safe?
Is Stripe verification safe?
What is Stripe?
Why do I need to register with Stripe?
I am a petsitter
Are there specific working hours?
Can I be a petsitter and a person seeking care at the same time?
Can a pet owner cancel my reservation?
What should I do if the money for care has not yet been transferred to my bank account?
Can I be a petsitter if I have my own pets?
Can I decline a booking?
Do I have to file taxes on my earnings on animalhotels.com?
Do I need any licences or permits to work as a petsitter?
Do I sign a contract with animalhotels.com?
Does animalhotels.com employ me?
How can I ensure my safety?
How old do I have to be to become a petsitter?
How long do I have to respond to an individual care request?
How does the caregiver calendar work?
How to become a petsitter at animalhotels.com?
How to create your service as a petsitter on animalhotels.com?
How to disable notifications about care needed?
How to ensure your safety as a petsitter?
I accepted a search and don't know where to look for the booking?
Is it a job based on the Labor Code?
What is the job of a petsitter?
What can I expect from a pet owner?
What does animalhotels.com expect from me?
What animals can I take care of?
What is the cost of registering as a petsitter?
Is verification with Stripe safe?
What if my pet destroys my belongings?
What does the message "care needed" mean?
What should I do when I have a problem with payments?
What to do when the owner of the pet reported a problem with the reservation?
What to do if the booking status has not changed to "completed"?
When will I get my money earned on animalhotels.com?
What to pay attention to when taking a pet?
Where will I work?
Who will I look after?
Why is it worth becoming a petsitter at animalhotels.com?
