FAQ - Questions and Answers
Account and offers
I am a client
I run a hotel
I am a petsitter
Promotions
Ranking
Stripe
Account and offers
Can I recover a deactivated account?
Can I change the dates of a booking?
Do I need to verify myself?
How can I edit or update my offer?
Can I temporarily disable my offer?
How can I update my phone number?
How can I help animalhotels.com?
How do I change my bank account number?
How to avoid account deactivation?
How to set prices for services?
How to delete an account?
I can't add a photo to my care listing, what should I do?
What if I can't find the question I'm looking for?
What is offer blocking?
When can my offer be blocked?
I am a client
Do I have to pay for the reservation in advance?
How can I help a petsitter or hotel to level up?
How do I cancel my reservation?
How can I report problems with my booking?
How can I pay for the selected care service?
How do I find a petsitter or hotel?
How is the cancellation process?
How to prepare a pet for temporary care?
How do I pay for booking a petsitter or hotel?
What animals can I take care of?
What should I do if I cannot leave a review?
What should I do when I have a paid reservation and the petsitter is not responding?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
When to pay for the order?
Why should you pay through Animalhotels?
Why should you trust animalhotels.com?
I run a hotel
How to create your service as a hotel at animalhotels.com?
How to present my hotel on animalhotels.com?
What will my hotel gain by joining your platform?
What is the cost of registering as a hotel?
I am a petsitter
What should I do if the money for care has not yet been transferred to my bank account?
Are there specific working hours?
Can a pet owner cancel my reservation?
Can I be a petsitter and a person seeking care at the same time?
Can I decline a booking?
Can I be a petsitter if I have my own pets?
Do I have to file taxes on my earnings on animalhotels.com?
Do I sign a contract with animalhotels.com?
Does animalhotels.com employ me?
Do I need any licences or permits to work as a petsitter?
How does the caregiver calendar work?
How can I ensure my safety?
How long do I have to respond to an individual care request?
How to create your service as a petsitter on animalhotels.com?
How old do I have to be to become a petsitter?
How to become a petsitter at animalhotels.com?
How to disable notifications about care needed?
How to ensure your safety as a petsitter?
Is it a job based on the Labor Code?
I accepted a search and don't know where to look for the booking?
What is the job of a petsitter?
What can I expect from a pet owner?
What does animalhotels.com expect from me?
What animals can I take care of?
What does the message "care needed" mean?
What to do if the booking status has not changed to "completed"?
What if my pet destroys my belongings?
What is the cost of registering as a petsitter?
What to do when the owner of the pet reported a problem with the reservation?
What should I do when I have a problem with payments?
What to pay attention to when taking a pet?
Where will I work?
When will I get my money earned on animalhotels.com?
Why is it worth becoming a petsitter at animalhotels.com?
Who will I look after?
Promotions
How can I get a 8% discount coupon?
Can I change the consent to sending marketing messages given when receiving coupon?
How many times can I use one discount coupon?
How does a discount coupon work?
How to use a discount coupon?
Where can I see my discount coupons?
Will I earn less as a caregiver or hotelier because of coupons?
Will I get my coupon back after canceling my booking?
Ranking
How can I get a higher level?
How can I get extra points?
How does search with ranking look like?
How many points are there for each level?
What are levels?
What are the points for?
What are the levels of animalhotels.com ranking?
What do the levels in the profiles of petsitters and hotels mean?
What is ranking?
What gives me a higher level?
What is the scoring of hotel activities?
What is the scoring of petsitters' actions?
Where can I see my points?
Stripe
How can I see my Stripe account after registering with animalhotels.com?
How do I register with Stripe as a hotel?
How do I register with Stripe as a petsitter?
Is paying with Stripe safe?
What is Stripe?
Why do I need to register with Stripe?
Is Stripe verification safe?
