FAQ - Questions and Answers
Account and offers
I am a client
I am a petsitter
I run a hotel
Promotions
Ranking
Stripe
Account and offers
Can I recover a deactivated account?
Can I change the dates of a booking?
Do I need to verify myself?
Can I temporarily disable my offer?
How can I edit or update my offer?
How can I help animalhotels.com?
How can I update my phone number?
How do I change my bank account number?
How to delete an account?
How to avoid account deactivation?
How to set prices for services?
I can't add a photo to my care listing, what should I do?
What if I can't find the question I'm looking for?
When can my offer be blocked?
What is offer blocking?
I am a client
Do I have to pay for the reservation in advance?
How can I help a petsitter or hotel to level up?
How can I pay for the selected care service?
How do I cancel my reservation?
How can I report problems with my booking?
How do I pay for booking a petsitter or hotel?
How do I find a petsitter or hotel?
How is the cancellation process?
How to prepare a pet for temporary care?
What animals can I take care of?
What should I do if I cannot leave a review?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
When to pay for the order?
What should I do when I have a paid reservation and the petsitter is not responding?
Why should you pay through Animalhotels?
Why should you trust animalhotels.com?
I am a petsitter
Are there specific working hours?
What should I do if the money for care has not yet been transferred to my bank account?
Can a pet owner cancel my reservation?
Can I be a petsitter if I have my own pets?
Can I be a petsitter and a person seeking care at the same time?
Can I decline a booking?
Do I need any licences or permits to work as a petsitter?
Do I have to file taxes on my earnings on animalhotels.com?
Does animalhotels.com employ me?
How can I ensure my safety?
Do I sign a contract with animalhotels.com?
How does the caregiver calendar work?
How long do I have to respond to an individual care request?
How old do I have to be to become a petsitter?
How to become a petsitter at animalhotels.com?
How to disable notifications about care needed?
How to create your service as a petsitter on animalhotels.com?
How to ensure your safety as a petsitter?
I accepted a search and don't know where to look for the booking?
Is it a job based on the Labor Code?
What animals can I take care of?
What is the job of a petsitter?
What can I expect from a pet owner?
What does animalhotels.com expect from me?
What does the message "care needed" mean?
What if my pet destroys my belongings?
What should I do when I have a problem with payments?
What to do if the booking status has not changed to "completed"?
What is the cost of registering as a petsitter?
What to pay attention to when taking a pet?
What to do when the owner of the pet reported a problem with the reservation?
When will I get my money earned on animalhotels.com?
Where will I work?
Who will I look after?
Why is it worth becoming a petsitter at animalhotels.com?
I run a hotel
How to create your service as a hotel at animalhotels.com?
What is the cost of registering as a hotel?
What will my hotel gain by joining your platform?
How to present my hotel on animalhotels.com?
Promotions
Can I change the consent to sending marketing messages given when receiving coupon?
How does a discount coupon work?
How can I get a 8% discount coupon?
How to use a discount coupon?
How many times can I use one discount coupon?
Will I earn less as a caregiver or hotelier because of coupons?
Where can I see my discount coupons?
Will I get my coupon back after canceling my booking?
Ranking
How can I get a higher level?
How can I get extra points?
How does search with ranking look like?
How many points are there for each level?
What are levels?
What are the points for?
What are the levels of animalhotels.com ranking?
What do the levels in the profiles of petsitters and hotels mean?
What gives me a higher level?
What is ranking?
What is the scoring of hotel activities?
What is the scoring of petsitters' actions?
Where can I see my points?
Stripe
How can I see my Stripe account after registering with animalhotels.com?
How do I register with Stripe as a hotel?
How do I register with Stripe as a petsitter?
Is Stripe verification safe?
What is Stripe?
Is paying with Stripe safe?
Why do I need to register with Stripe?
