FAQ - Questions and Answers
Account and offers
I am a client
I am a petsitter
I run a hotel
Promotions
Ranking
Stripe
Account and offers
Can I temporarily disable my offer?
Can I recover a deactivated account?
How can I edit or update my offer?
Do I need to verify myself?
How can I help animalhotels.com?
How to avoid account deactivation?
How to delete an account?
How to set prices for services?
What if I can't find the question I'm looking for?
I can't add a photo to my care listing, what should I do?
When can my offer be blocked?
What is offer blocking?
I am a client
How can I help a petsitter or hotel to level up?
Do I have to pay for the reservation in advance?
How can I report problems with my booking?
How can I pay for the selected care service?
How do I cancel my reservation?
How do I pay for booking a petsitter or hotel?
How to prepare a pet for temporary care?
How do I find a petsitter or hotel?
How is the cancellation process?
What animals can I take care of?
What should I do if I cannot leave a review?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
What should I do when I have a paid reservation and the petsitter is not responding?
Why should you trust animalhotels.com?
When to pay for the order?
I am a petsitter
What should I do if the money for care has not yet been transferred to my bank account?
Are there specific working hours?
Can a pet owner cancel my reservation?
Can I be a petsitter if I have my own pets?
Can I be a petsitter and a person seeking care at the same time?
Can I decline a booking?
Do I have to file taxes on my earnings on animalhotels.com?
Do I sign a contract with animalhotels.com?
Does animalhotels.com employ me?
How can I ensure my safety?
How does the caregiver calendar work?
How to create your service as a petsitter on animalhotels.com?
How long do I have to respond to an individual care request?
How to become a petsitter at animalhotels.com?
How to ensure your safety as a petsitter?
How to disable notifications about care needed?
How old do I have to be to become a petsitter?
I accepted a search and don't know where to look for the booking?
Is it a job based on the Labor Code?
What is the job of a petsitter?
What can I expect from a pet owner?
What animals can I take care of?
What does animalhotels.com expect from me?
What does the message "care needed" mean?
What if my pet destroys my belongings?
What is the cost of registering as a petsitter?
What to do when the owner of the pet reported a problem with the reservation?
What to do if the booking status has not changed to "completed"?
What should I do when I have a problem with payments?
What to pay attention to when taking a pet?
When will I get my money earned on animalhotels.com?
Where will I work?
Who will I look after?
Why is it worth becoming a petsitter at animalhotels.com?
I run a hotel
How to present my hotel on animalhotels.com?
How to create your service as a hotel at animalhotels.com?
What is the cost of registering as a hotel?
What will my hotel gain by joining your platform?
Promotions
Can I change the consent to sending marketing messages given when receiving coupon?
How does a discount coupon work?
How many times can I use one discount coupon?
How can I get a 8% discount coupon?
How to use a discount coupon?
Where can I see my discount coupons?
Will I earn less as a caregiver or hotelier because of coupons?
Will I get my coupon back after canceling my booking?
Ranking
How can I get a higher level?
How can I get extra points?
How does search with ranking look like?
How many points are there for each level?
What are levels?
What are the points for?
What are the levels of animalhotels.com ranking?
What gives me a higher level?
What do the levels in the profiles of petsitters and hotels mean?
What is ranking?
Where can I see my points?
What is the scoring of hotel activities?
What is the scoring of petsitters' actions?
Stripe
How can I see my Stripe account after registering with animalhotels.com?
How do I register with Stripe as a petsitter?
How do I register with Stripe as a hotel?
What is Stripe?
Is Stripe verification safe?
Is paying with Stripe safe?
Why do I need to register with Stripe?
