Privacy policy

Document version: 4.0.0

Effective from: 1.08.2024

Previous versions of the document can be found in: Changes in terms and conditions

General provisions

To protect the privacy rights of users of the Website and the Application animalhotels.com, and to comply with legal requirements, animalhotels.com provides users of the Website and the Application with this Privacy Policy, in which it explains and informs how users' personal data is processed and secured.
Animalhotels.com processes personal data in compliance with applicable law, including the GDPR and the Act of July 18, 2002, on the provision of electronic services.
Animalhotels.com has implemented the following principles:
- Data is collected for specific, explicit, and legitimate purposes and is not further processed in a manner incompatible with these purposes ("purpose limitation");
- At the time of data collection, the data subject must always be clearly and transparently informed of the purposes for which the data is processed ("lawfulness, fairness, and transparency");
- Only data that is adequate and limited to what is necessary for the purposes for which it is processed is collected ("data minimization");
- Data must be accurate and, if necessary, kept up to date ("accuracy");
- Data is stored in a form that allows the identification of the data subject for no longer than necessary for the purposes for which it is processed ("storage limitation");
- Data is processed in a manner that ensures appropriate security, including protection against unauthorized or unlawful processing and accidental loss, destruction, or damage, using appropriate technical or organizational measures ("integrity and confidentiality").
Before using the Website and/or Application animalhotels.com or registering an account, the User should familiarize themselves with the content of the Privacy Policy.

Definitions

Policy – this Privacy Policy

Animalhotels.com – a limited liability company based in Łódź (90-318 Łódź, ul. Henryka Sienkiewicza 72) registered in the Register of Entrepreneurs, whose registration files are kept by the District Court for Łódź-Śródmieście in Łódź, XX Commercial Division of the National Court Register under KRS number 0000934860, REGON 520527265, NIP 7252314345, with a share capital of PLN 116,200.00.

Application – the mobile application animalhotels.com for Android and iOS systems provided to Users.

User – a natural person whose personal data is processed by animalhotels.com in connection with the use of the Website and/or Application animalhotels.com.

Personal data – means any information about an identified or identifiable natural person ("data subject").

GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons concerning the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.

Service – the website animalhotels.com made available to Users at www.animalhotels.com.

I. Collection and processing of data

The administrator of the personal data provided by the User during the use of the Website and/or Application is animalhotels.com.
As a result of using the Website and/or Application, animalhotels.com may process, in particular, the following personal data: name and surname, address details, phone numbers, email addresses, NIP number, date of birth, image, message content, review content.
Animalhotels.com offers its Users the possibility to use its Website and/or Application anonymously. However, to gain full access to the services offered through the Website and/or Application, it is advisable to register by completing a registration form. Providing data by the User is voluntary, but some data is necessary to create an account or use some functionalities of the Website and/or Application, such as receiving a newsletter. If data is collected to fulfill a legal obligation, providing such data is mandatory.
After registration and logging into their account, the User may provide additional personal data, which may facilitate the use of the services.

II. Purposes and legal bases for data processing

Provision of services

Animalhotels.com processes personal data to deliver content and services to Users, including informing them about available content and services in the Website and/or Application.

The legal basis for processing is Article 6(1)(b) of the GDPR (acceptance of the Website and/or Application Terms of Service).

Marketing communication

Animalhotels.com communicates with the User for marketing purposes if the User has given consent to receive such communications, including by making an explicit request to receive it or by providing their data for this purpose.

The legal basis for processing is Article 6(1)(a) of the GDPR (User's consent to marketing communication).

Fulfillment of legal obligations by animalhotels.com

Animalhotels.com processes data if it is necessary to fulfill obligations arising from legal provisions.

The legal basis for processing is Article 6(1)(c) of the GDPR (fulfillment of legal obligations by animalhotels.com).

Ensuring the security and functionality of the Website and/or Application

Animalhotels.com processes personal data when it is necessary to ensure the security of information processing at animalhotels.com and to manage its information systems.

The legal basis for processing is Article 6(1)(f) of the GDPR (legitimate interest of animalhotels.com – ensuring the operation of the Website and/or Application and high-quality services).

Communication between Users of the Website and/or Application

Animalhotels.com collects message content and information that the User provides through this functionality.

The legal basis for data collection and usage is Article 6(1)(b), (d), and (f) of the GDPR (legitimate interest of animalhotels.com and ensuring the protection of Users – ensuring the operation of the Website and/or Application and clarifying potential incidents related to communication between Users).

User reviews and ratings

Animalhotels.com processes data from user reviews and ratings according to the Terms of Service to verify user satisfaction with services provided by other users, ensure a high level of communication between users, verify undesirable behaviors, and take appropriate actions in this regard.

The legal basis for processing is Article 6(1)(b) and (f) of the GDPR (legitimate interest of animalhotels.com – ensuring the operation of the Website and/or Application, high-quality services, and improving customer service).

Handling User inquiries of the Website and/or Application

Animalhotels.com processes personal data to address user complaints related to the operation of the Website and/or Application, contact users or third parties using the Website and/or Application, and take appropriate corrective or investigative actions, as well as clarify potential incidents related to user support and improve the quality of service.

Non-essential data for contacting the User is always marked as optional in the contact form. Animalhotels.com deletes data created in this context when its storage is no longer required or limits its processing if there are statutory retention requirements.

The legal basis for processing is Article 6(1)(c) GDPR, Article 6(1)(b) GDPR, and Article 6(1)(f) GDPR (legitimate interest of animalhotels.com – ensuring the operation of the Website and/or Application, high-quality services, improving customer service, and clarifying potential incidents related to user support).

Claims or protection against potential claims

In case of claims against users or the need for protection against claims, animalhotels.com may process user data obtained through the Website and/or Application.

The legal basis for processing is Article 6(1)(f) of the GDPR (legitimate interest of animalhotels.com – protection against claims or asserting claims).

Animalhotels.com processes users' personal data to send requested newsletters. Data processing and newsletter delivery require the user's consent.

The legal basis for processing is Article 6(1)(a) of the GDPR.

III. Data retention period

Animalhotels.com stores users' personal data only for as long as necessary to achieve the purposes for which the data was collected. After that, the data is deleted or anonymized so that it is impossible to identify the user.
Personal data may be retained longer if required by law or necessary for animalhotels.com to defend or pursue claims against users.
Data processed based on consent will be processed until the consent is withdrawn.

IV. User rights

Right to access personal data – upon request, animalhotels.com will confirm what personal data of the user it processes and provide a copy of this data. Additionally, a registered user has access to the personal data they have provided through their account in the Website and/or Application.
Right to rectify personal data – if the user's personal data is incorrect or incomplete, the user may request animalhotels.com to rectify or complete it. Additionally, registered users can correct their personal data through their account in the Website and/or Application.
Right to restrict the processing of personal data – the user may request a temporary halt to the processing of their data in specific situations.
Right to erase personal data – the user may request the deletion of their personal data processed by animalhotels.com in certain situations.
Right to receive personal data in a structured, commonly used format and to transfer it when the processing is based on consent and carried out by automated means.
Right to withdraw consent – to the extent that personal data is processed based on consent, the user has the right to withdraw it at any time.
Right to object to the processing of personal data – the user may object to the processing of their personal data based on legitimate interests or for statistical purposes (due to their particular situation) or to the processing of data for direct marketing purposes.
If the processing of personal data is deemed to violate the GDPR, the user has the right to file a complaint with the supervisory authority, i.e., the President of the Office for Personal Data Protection in Warsaw; details on submitting complaints can be found on the UODO website at https://uodo.gov.pl/pl/83/155.

V. Profiling

Users' personal data processed for marketing purposes will be subject to automated decision-making processes, including profiling. This means that based on the personal data held by animalhotels.com and information about the services purchased by the user or cookies stored on the user's device, animalhotels.com will make inferences about the user's preferences and interests, which may be used to build a marketing profile.

VI. Cookies

Animalhotels.com uses cookies.
Cookies (so-called "cookies") are IT data, in particular text files, stored on the user's end device for the use of websites animalhotels.com. Cookies typically contain the name of the website they come from, the storage time on the end device, and a unique number.
The entity placing cookies on the user's end device and gaining access to them is the Website operator.
Cookies are used for the following purposes:
- maintaining the user's session (after logging in), so that the user does not have to re-enter their login and password on each subpage of the Website;
- for statistical purposes, implemented using Google Analytics Pixel (Google Inc. based in the USA; animalhotels.com does not transfer personal data to the operator of this service, only anonymized information. The service is based on the use of cookies on the user's end device. Regarding information about the user's preferences collected by the Google advertising network, the user can view and edit information resulting from cookies using the tool: https://www.google.com/ads/preferences/), Hotjar (does not transfer personal data to the operator of this service, only anonymized information; https://www.hotjar.com/privacy/);
- for marketing purposes, implemented using Pixel Facebook Ads (Meta Platforms, Inc., Meta based in the USA; no personal data is transferred to the operator of this service, only anonymized information; https://www.facebook.com/privacy/policy).
Two main types of cookies are used within animalhotels.com: "session" cookies and "persistent" cookies. "Session" cookies are temporary files stored on the user's end device until they log out, leave the website, or turn off the web browser. "Persistent" cookies are stored on the user's end device for a period specified in the cookie parameters or until they are deleted by the user.
Animalhotels.com also uses Local Storage objects in HTML5 standard, which are saved on the user's computer. These objects store necessary data, regardless of the browser used by the user, and do not have an automatically set expiration date. To prevent the use of HTML5 storage objects, the browser should be used in private mode.
Web browsing software (web browser) usually allows cookies to be stored by default on the user's end device. Users of the Website can change their settings in this regard. The web browser allows cookies to be deleted. It is also possible to automatically block cookies. Detailed information on this is provided in the help section or documentation of the web browser.
Restrictions on the use of cookies may affect some functionalities available on animalhotels.com websites.
If the user does not wish to receive cookies, they can change the browser settings. Animalhotels.com notes that disabling cookies necessary for authentication, security, or user preference maintenance processes may hinder or, in extreme cases, prevent the use of the websites.
Cookie retention periods vary and can be accessed via the browser.

Animalhotels.com may share users' personal data at the request of public authorities or other entities entitled to such access under the law, particularly when necessary to ensure the security of systems or the rights of other users, as well as at the request of users or when necessary to provide services offered by animalhotels.com.
Data may be shared only with trusted recipients, including business partners, who process data based on personal data processing agreements. All entities to whom data is disclosed are obligated by the data processing agreements or directly by personal data protection regulations to ensure appropriate technical and organizational measures to provide an adequate level of data security. Personal data is processed for no longer than the time necessary to achieve the purposes for which the data was collected and processed or for the time required by law.
Some service providers of animalhotels.com may store user data outside the European Economic Area. In such cases, user data may be stored in countries that ensure an adequate level of personal data protection or in countries that do not provide such a level. Animalhotels.com secures user data by entering into agreements with service providers that contain Standard Contractual Clauses approved by the European Commission, guaranteeing an adequate level of data protection in third countries.
Animalhotels.com shares data (including phone numbers) with the SMS service provider Apifonica to deliver verification codes and SMS notifications.

VIII. External links

When services offered by animalhotels.com redirect to other websites or applications, these newly opened links do not operate under this Privacy Policy. You should familiarize yourself with the privacy policies published on these other websites or applications to understand the procedures for collecting, using, and disclosing personal data.

This website uses social media plugins from various providers. Without user intervention, these buttons do not send any data to the respective social networks when visiting the Website and/or Application. Only after clicking the relevant button is a direct connection to the server of the respective social network established, and it can then collect data and use cookies.

X. Data security

Animalhotels.com employs comprehensive technical and operational safeguards to protect users' data from accidental or intentional manipulation, loss, destruction, or access by unauthorized persons. As technology advances, the safeguards employed by animalhotels.com are regularly reviewed and updated.

XI. Selected methods of personal data protection

Login and data entry locations are protected at the transmission layer (SSL certificate). This ensures that personal data and login data entered on the website are encrypted on the user's computer and can only be read on the target server.
User passwords are stored in a hashed form. The hashing function works one-way – it is impossible to reverse its operation.
Animalhotels.com periodically changes its administrative passwords.
To protect data, animalhotels.com regularly backs up data.
All software and programming components used by animalhotels.com for data processing are regularly updated.

XII. Changes to the Privacy Policy

Animalhotels.com aims to provide the most up-to-date Privacy Policy and GDPR compliance. In case of changes to the law, court rulings, guidelines from authorities responsible for overseeing data processing, changes in technology, methods, purposes, or legal bases for processing personal data, animalhotels.com will make appropriate amendments to this Privacy Policy and GDPR, of which users will be informed by sending an email to the address provided by the user or via SMS to the user's phone number, as well as by a notification displayed on the Website and/or Application.