FAQ - Questions and Answers
Account and offers
I am a client
I run a hotel
I am a petsitter
Promotions
Ranking
Stripe
Account and offers
Can I recover a deactivated account?
How can I edit or update my offer?
Can I temporarily disable my offer?
Do I need to verify myself?
How can I help animalhotels.com?
How to delete an account?
How to avoid account deactivation?
How to set prices for services?
I can't add a photo to my care listing, what should I do?
What if I can't find the question I'm looking for?
When can my account be deactivated?
What is account deactivation?
I am a client
Do I have to pay for the reservation in advance?
How can I report problems with my booking?
How can I pay for the selected care service?
How do I cancel my reservation?
How do I pay for booking a petsitter or hotel?
How can I help a petsitter or hotel to level up?
How is the cancellation process?
How to prepare a pet for temporary care?
What animals can I take care of?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
What should I do if I cannot leave a review?
When to pay for the order?
Why should you trust animalhotels.com?
What should I do when I have a paid reservation and the petsitter is not responding?
How do I find a petsitter or hotel?
I run a hotel
How to create your service as a hotel at animalhotels.com?
How to present my hotel on animalhotels.com?
What is the cost of registering as a hotel?
What will my hotel gain by joining your platform?
I am a petsitter
Can a pet owner cancel my reservation?
Are there specific working hours?
Can I be a petsitter and a person seeking care at the same time?
What should I do if the money for care has not yet been transferred to my bank account?
Can I be a petsitter if I have my own pets?
Can I decline a booking?
Do I have to file taxes on my earnings on animalhotels.com?
Do I sign a contract with animalhotels.com?
Does animalhotels.com employ me?
How can I ensure my safety?
How does the caregiver calendar work?
How old do I have to be to become a petsitter?
How to become a petsitter at animalhotels.com?
How to create your service as a petsitter on animalhotels.com?
How to disable notifications about care needed?
How to ensure your safety as a petsitter?
I accepted a search and don't know where to look for the booking?
Is it a job based on the Labor Code?
What is the job of a petsitter?
What animals can I take care of?
What can I expect from a pet owner?
What does the message "care needed" mean?
What if my pet destroys my belongings?
What does animalhotels.com expect from me?
What is the cost of registering as a petsitter?
What to do if the booking status has not changed to "completed"?
What to do when the owner of the pet reported a problem with the reservation?
Where will I work?
What to pay attention to when taking a pet?
Who will I look after?
Why is it worth becoming a petsitter at animalhotels.com?
When will I get my money earned on animalhotels.com?
Promotions
Can I change the consent to sending marketing messages given when receiving coupon?
How does a discount coupon work?
How can I get a 8% discount coupon?
How many times can I use one discount coupon?
How to use a discount coupon?
Will I earn less as a caregiver or hotelier because of coupons?
Will I get my coupon back after canceling my booking?
Where can I see my discount coupons?
Ranking
How can I get a higher level?
How can I get extra points?
How does search with ranking look like?
How many points are there for each level?
What are levels?
What are the points for?
What are the levels of animalhotels.com ranking?
What do the levels in the profiles of petsitters and hotels mean?
What gives me a higher level?
What is ranking?
What is the scoring of hotel activities?
Where can I see my points?
What is the scoring of petsitters' actions?
Stripe
How can I see my Stripe account after registering with animalhotels.com?
How do I register with Stripe as a hotel?
How do I register with Stripe as a petsitter?
Is paying with Stripe safe?
What is Stripe?
Why do I need to register with Stripe?