FAQ - Questions and Answers
Account and offers
I am a client
I run a hotel
Promotions
I am a petsitter
Ranking
Stripe
Account and offers
How can I edit or update my offer?
Can I temporarily disable my offer?
Can I recover a deactivated account?
How can I help animalhotels.com?
How to set prices for services?
How to avoid account deactivation?
Do I need to verify myself?
How to delete an account?
I can't add a photo to my care listing, what should I do?
What if I can't find the question I'm looking for?
What is account deactivation?
When can my account be deactivated?
I am a client
How do I find a petsitter or hotel?
How can I report problems with my booking?
Do I have to pay for the reservation in advance?
How is the cancellation process?
How do I cancel my reservation?
How do I pay for booking a petsitter or hotel?
What animals can I take care of?
How to prepare a pet for temporary care?
What should I do if I cannot leave a review?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
Why should you trust animalhotels.com?
What should I do when I have a paid reservation and the petsitter is not responding?
When to pay for the order?
How can I help a petsitter or hotel to level up?
How can I pay for the selected care service?
I run a hotel
What is the cost of registering as a hotel?
How to present my hotel on animalhotels.com?
How to create your service as a hotel at animalhotels.com?
What will my hotel gain by joining your platform?
Promotions
How many times can I use one discount coupon?
How does a discount coupon work?
Can I change the consent to sending marketing messages given when receiving coupon?
Where can I see my discount coupons?
How to use a discount coupon?
Will I get my coupon back after canceling my booking?
Will I earn less as a caregiver or hotelier because of coupons?
How can I get a 8% discount coupon?
I am a petsitter
Are there specific working hours?
Can a pet owner cancel my reservation?
Can I be a petsitter if I have my own pets?
Can I be a petsitter and a person seeking care at the same time?
What should I do if the money for care has not yet been transferred to my bank account?
Do I sign a contract with animalhotels.com?
Can I decline a booking?
Does animalhotels.com employ me?
Do I have to file taxes on my earnings on animalhotels.com?
How can I ensure my safety?
How to become a petsitter at animalhotels.com?
How old do I have to be to become a petsitter?
How does the caregiver calendar work?
How to disable notifications about care needed?
I accepted a search and don't know where to look for the booking?
How to ensure your safety as a petsitter?
What is the job of a petsitter?
How to create your service as a petsitter on animalhotels.com?
Is it a job based on the Labor Code?
What does animalhotels.com expect from me?
What animals can I take care of?
What does the message "care needed" mean?
What can I expect from a pet owner?
What is the cost of registering as a petsitter?
What to do when the owner of the pet reported a problem with the reservation?
What to do if the booking status has not changed to "completed"?
What if my pet destroys my belongings?
When will I get my money earned on animalhotels.com?
What to pay attention to when taking a pet?
Where will I work?
Who will I look after?
Why is it worth becoming a petsitter at animalhotels.com?
Ranking
How can I get extra points?
How does search with ranking look like?
How can I get a higher level?
How many points are there for each level?
What are levels?
What are the points for?
What are the levels of animalhotels.com ranking?
What gives me a higher level?
What do the levels in the profiles of petsitters and hotels mean?
What is ranking?
Where can I see my points?
What is the scoring of petsitters' actions?
What is the scoring of hotel activities?
Stripe
How can I see my Stripe account after registering with animalhotels.com?
How do I register with Stripe as a hotel?
Is paying with Stripe safe?
How do I register with Stripe as a petsitter?
What is Stripe?
Why do I need to register with Stripe?
