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FAQ - Questions and Answers
Account and offers
I am a client
I am a petsitter
I run a hotel
Promotions
Ranking
Stripe
Account and offers
Can I recover a deactivated account?
How can I help animalhotels.com?
Do I need scans of documents for registration?
How to set prices for services?
How to delete an account?
How to avoid account deactivation?
What is account deactivation?
When can my account be deactivated?
What if I can't find the question I'm looking for?
I can't add a photo to my care listing, what should I do?
I am a client
How can I help a petsitter or hotel to level up?
How can I pay for the selected care service?
How do I cancel my reservation?
How do I find a petsitter or hotel?
How do I pay for booking a petsitter or hotel?
How is the cancellation process?
How to prepare a pet for temporary care?
What animals can I take care of?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
What should I do when I have a paid reservation and the petsitter is not responding?
When to pay for the order?
What should I do if I cannot leave a review?
Why should you trust animalhotels.com?
I am a petsitter
What should I do if the money for care has not yet been transferred to my bank account?
Can I be a petsitter if I have my own pets?
Can I decline a booking?
Do I have to file taxes on my earnings on animalhotels.com?
How does the caregiver calendar work?
Do I sign a contract with animalhotels.com?
Does animalhotels.com employ me?
How can I ensure my safety?
How old do I have to be to become a petsitter?
How to become a petsitter at animalhotels.com?
How to create your service as a petsitter on animalhotels.com?
How to ensure your safety as a petsitter?
Is it a job based on the Labor Code?
What is the job of a petsitter?
What animals can I take care of?
What can I expect from a pet owner?
What does animalhotels.com expect from me?
What if my pet destroys my belongings?
What is the cost of registering as a petsitter?
What to do if the booking status has not changed to "completed"?
What to do when the owner of the pet reported a problem with the reservation?
What to pay attention to when taking a pet?
Where will I work?
When will I get my money earned on animalhotels.com?
Who will I look after?
Why is it worth becoming a petsitter at animalhotels.com?
Can a pet owner cancel my reservation?
Can I be a petsitter and a person seeking care at the same time?
Are there specific working hours?
I run a hotel
How to create your service as a hotel at animalhotels.com?
How to present my hotel on animalhotels.com?
What is the cost of registering as a hotel?
What will my hotel gain by joining your platform?
Promotions
Can I change the consent to sending marketing messages given when receiving coupon?
How can I get a 8% discount coupon?
How does a discount coupon work?
How many times can I use one discount coupon?
How to use a discount coupon?
Will I earn less as a caregiver or hotelier because of coupons?
Where can I see my discount coupons?
Will I get my coupon back after canceling my booking?
Ranking
How can I get a higher level?
How can I get extra points?
How does search with ranking look like?
What are levels?
How many points are there for each level?
What are the levels of animalhotels.com ranking?
What are the points for?
What do the levels in the profiles of petsitters and hotels mean?
What is ranking?
What gives me a higher level?
What is the scoring of hotel activities?
What is the scoring of petsitters' actions?
Where can I see my points?
Stripe
How do I register with Stripe as a hotel?
How can I see my Stripe account after registering with animalhotels.com?
How do I register with Stripe as a petsitter?
Why do I need to register with Stripe?
Is paying with Stripe safe?
What is Stripe?
