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FAQ - Questions and Answers
Account and offers
I am a client
I am a petsitter
I run a hotel
Ranking
Stripe
Account and offers
Can I recover a deactivated account?
Do I need scans of documents for registration?
How can I help animalhotels.com?
How to delete an account?
How to set prices for services?
I can't add a photo to my care listing, what should I do?
How to avoid account deactivation?
What is account deactivation?
What if I can't find the question I'm looking for?
When can my account be deactivated?
I am a client
How can I help a petsitter or hotel to level up?
How can I pay for the selected care service?
How do I cancel my reservation?
How do I pay for booking a petsitter or hotel?
How do I find a petsitter or hotel?
How is the cancellation process?
How to prepare a pet for temporary care?
What animals can I take care of?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
When to pay for the order?
What should I do when I have a paid reservation and the petsitter is not responding?
Why should you trust animalhotels.com?
I am a petsitter
Are there specific working hours?
Can I be a petsitter and a person seeking care at the same time?
Can a pet owner cancel my reservation?
Can I be a petsitter if I have my own pets?
Do I sign a contract with animalhotels.com?
Can I decline a booking?
Do I have to file taxes on my earnings on animalhotels.com?
How can I ensure my safety?
Does animalhotels.com employ me?
How to become a petsitter at animalhotels.com?
How old do I have to be to become a petsitter?
How to ensure your safety as a petsitter?
How to create your service as a petsitter on animalhotels.com?
Is it a job based on the Labor Code?
What is the job of a petsitter?
What animals can I take care of?
What can I expect from a pet owner?
What if my pet destroys my belongings?
What does animalhotels.com expect from me?
What is the cost of registering as a petsitter?
When will I get my money earned on animalhotels.com?
What to pay attention to when taking a pet?
What to do when the owner of the pet reported a problem with the reservation?
Where will I work?
Who will I look after?
Why is it worth becoming a petsitter at animalhotels.com?
I run a hotel
How to create your service as a hotel at animalhotels.com?
What will my hotel gain by joining your platform?
How to present my hotel on animalhotels.com?
What is the cost of registering as a hotel?
Ranking
How can I get a higher level?
How can I get extra points?
How many points are there for each level?
How does search with ranking look like?
What are levels?
What are the points for?
What are the levels of animalhotels.com ranking?
What do the levels in the profiles of petsitters and hotels mean?
What gives me a higher level?
What is ranking?
What is the scoring of hotel activities?
What is the scoring of petsitters' actions?
Where can I see my points?
Stripe
How can I see my Stripe account after registering with animalhotels.com?
How do I register with Stripe as a hotel?
How do I register with Stripe as a petsitter?
What is Stripe?
Is paying with Stripe safe?
Why do I need to register with Stripe?
