FAQ - Questions and Answers
Account and offers
I am a client
I am a petsitter
I run a hotel
Promotions
Ranking
Stripe
Account and offers
Can I recover a deactivated account?
Do I need to verify myself?
Can I temporarily disable my offer?
How can I edit or update my offer?
How can I help animalhotels.com?
How to delete an account?
How to set prices for services?
How to avoid account deactivation?
I can't add a photo to my care listing, what should I do?
What if I can't find the question I'm looking for?
What is account deactivation?
When can my account be deactivated?
I am a client
Do I have to pay for the reservation in advance?
How can I help a petsitter or hotel to level up?
How can I pay for the selected care service?
How can I report problems with my booking?
How do I cancel my reservation?
How do I find a petsitter or hotel?
How do I pay for booking a petsitter or hotel?
How is the cancellation process?
How to prepare a pet for temporary care?
What should I do if I cannot leave a review?
What animals can I take care of?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
What should I do when I have a paid reservation and the petsitter is not responding?
When to pay for the order?
Why should you trust animalhotels.com?
I am a petsitter
What should I do if the money for care has not yet been transferred to my bank account?
Can a pet owner cancel my reservation?
Can I be a petsitter and a person seeking care at the same time?
Are there specific working hours?
Can I be a petsitter if I have my own pets?
Do I sign a contract with animalhotels.com?
Can I decline a booking?
Do I have to file taxes on my earnings on animalhotels.com?
How can I ensure my safety?
Does animalhotels.com employ me?
How old do I have to be to become a petsitter?
How does the caregiver calendar work?
How to become a petsitter at animalhotels.com?
How to create your service as a petsitter on animalhotels.com?
How to disable notifications about care needed?
How to ensure your safety as a petsitter?
I accepted a search and don't know where to look for the booking?
Is it a job based on the Labor Code?
What is the job of a petsitter?
What can I expect from a pet owner?
What animals can I take care of?
What does animalhotels.com expect from me?
What does the message "care needed" mean?
What if my pet destroys my belongings?
What is the cost of registering as a petsitter?
What to pay attention to when taking a pet?
What to do if the booking status has not changed to "completed"?
What to do when the owner of the pet reported a problem with the reservation?
When will I get my money earned on animalhotels.com?
Where will I work?
Who will I look after?
Why is it worth becoming a petsitter at animalhotels.com?
I run a hotel
How to create your service as a hotel at animalhotels.com?
How to present my hotel on animalhotels.com?
What is the cost of registering as a hotel?
What will my hotel gain by joining your platform?
Promotions
Can I change the consent to sending marketing messages given when receiving coupon?
How can I get a 8% discount coupon?
How does a discount coupon work?
How many times can I use one discount coupon?
How to use a discount coupon?
Where can I see my discount coupons?
Will I get my coupon back after canceling my booking?
Will I earn less as a caregiver or hotelier because of coupons?
Ranking
How can I get a higher level?
How can I get extra points?
How does search with ranking look like?
How many points are there for each level?
What are levels?
What are the levels of animalhotels.com ranking?
What are the points for?
What do the levels in the profiles of petsitters and hotels mean?
What gives me a higher level?
What is ranking?
What is the scoring of hotel activities?
What is the scoring of petsitters' actions?
Where can I see my points?
Stripe
How can I see my Stripe account after registering with animalhotels.com?
How do I register with Stripe as a hotel?
How do I register with Stripe as a petsitter?
Is paying with Stripe safe?
What is Stripe?
Why do I need to register with Stripe?
