Push notifications in the app

Changes in group requests - how to respond and maintain visibility?

Table of contents

A quick response to requests is one of the key elements of how the AppLove system works. It shows which pet sitters are active, available, and genuinely ready to provide care.

The faster you respond to requests, the greater your chances of staying in the client’s session, maintaining high visibility in the results, and receiving further care requests.

To make decision-making easier and give you more flexibility, we have extended the standard response time for group requests to 60 minutes.

Why is responding to requests so important?

  • you gain greater visibility in search results,
  • you improve your AppLove rating,
  • you remain in the active client session,
  • you build the image of an engaged and professional pet sitter,
  • you increase your chances of actual bookings.

Need more time to decide? Use the hourglass feature! ⏳

Not every decision can be made right away. That’s why we’d like to remind you about the decision postponement feature.

How to extend the response time?

  1. After receiving a group request, you will see three options:
    • ❌ decline,
    • ✅ accept,
    • ⏳ click the hourglass icon.
  2. After clicking the hourglass, you can choose how much you want to extend your decision time (from 1 up to a maximum of 6 hours).
  3. During the postponement period:
    • you remain visible in the client’s session,
    • you can calmly check your calendar, clarify details, or ask about conditions,
    • you can accept or decline the request at any time, without waiting for the countdown to end.
  4. If you do not make a decision within the selected time, the system will automatically remove you from the session, allowing the client to continue the process with other pet sitters.

Despite the extended response time, the AppLove system continues to reward pet sitters who respond to requests regularly, use the hourglass feature consciously, and make decisions. As a result, sessions remain dynamic, and reliable pet sitters gain greater visibility and more bookings.

Additional changes to group requests

To make the system even more flexible and fair, we have introduced another improvement to group requests.

From now on, not responding to requests during night hours (between 10:00 p.m. and 8:00 a.m.) will not negatively affect your AppLove score.

We understand that nighttime is a time for rest, so activity during these hours is not treated as a measure of engagement. Activity evaluation is still based on regular responses during the day.

You can find more information in the FAQ section.

If you have any additional questions, feel free to contact us:

📧 [email protected] 📞 +48 731 830 820 (9:00 a.m.–5:00 p.m.)

Best regards, The Animalhotels Team 🐾