FAQ - Questions and Answers
Account and offers
I’m a customer
I’m a sitter
I run a pet hotel
Promotions
Stripe
Ranking
Account and offers
Can I temporarily disable my offer?
How to delete an account?
What if I can't find the question I'm looking for?
Do I need to verify my identity?
I’m a customer
How can I report issues with my booking?
How can I find a sitter or pet hotel?
How can I pay for the selected care service?
How does the cancellation process work?
How to cancel a booking?
What kind of animals do the sitters take care of?
What to do if I paid for the booking but the sitter isn’t responding?
Why should I trust animalhotels?
I’m a sitter
What to do if the booking status has not changed to “completed”?
Are there specific working hours?
Do I need to report my earnings from animalhotels for tax purposes?
Can I decline a booking?
Does animalhotels employ me?
Do I sign a contract with animalhotels?
How old do I need to be to become a sitter?
How to create a care offer as a sitter?
How to disable "care services needed" notifications?
I accepted a "care services needed" request and don't know where to find the booking?
What if the pet destroys my stuff?
What does the "care services needed" notification mean?
When will I receive the money earned on animalhotels?
What to do if the payment has not yet reached my bank account?
Where will I work?
Who will I take care of?
I run a pet hotel
How much does it cost to register as a hotel?
How to create a care offer as a pet hotel?
How to present my hotel on animalhotels?
What will my hotel gain by joining animalhotels?
Promotions
How does a discount coupon work?
How to use a discount coupon?
How many times can I use a discount coupon?
Where can I see my discount coupons?
Stripe
How can I view my Stripe account after registering through animalhotels?
How to register with Stripe as a sitter?
Is paying with Stripe safe?
Why do I need to register with Stripe?
What is Stripe?
How to register with Stripe as a hotel?
Ranking
What are points awarded for?
What is the ranking?
What do the levels next to sitter and hotel profiles mean?
What is the scoring of sitters' activities?
