FAQ - Questions and Answers
Account and offers
I run a pet hotel
Animalhotels Care
I’m a customer
I’m a sitter
Promotions
Ranking
Stripe
Account and offers
Can I change the booking dates?
Can I temporarily disable my offer?
Do I need to verify my identity?
How can I change my bank account number?
How can I edit or update my offer?
How can I support the animalhotels.com platform?
How can I update my phone number?
How to delete an account?
How should I set prices for my services?
I can’t add a photo to my care offer – what should I do?
What if I can't find the question I'm looking for?
What is an offer block?
When can my offer be blocked?
I run a pet hotel
How much does it cost to register as a hotel?
How to present my hotel on animalhotels?
How to create a care offer as a pet hotel?
What will my hotel gain by joining animalhotels?
Animalhotels Care
Can I use animalhotels care more than once?
Can I withdraw from animalhotels care?
Do I need to pay extra for animalhotels care?
Do I need to sign any documents to use animalhotels care?
How does the Animalhotels Care request process work?
How long does animalhotels care last?
Can I choose a substitute sitter myself?
How long does it take to process a request?
Is animalhotels care an insurance policy?
What does animalhotels care cover and exclude?
What happens if a substitute sitter cannot be found in time?
What if I have additional questions about animalhotels care?
What is animalhotels care?
When can I expect a refund?
When does animalhotels care become active?
Which pets are covered by animalhotels care?
Will animalhotels care work if the sitter cancels at night or during the weekend?
I’m a customer
Do I have to pay for the booking in advance?
How can I find a sitter or pet hotel?
How can I help a sitter or hotel achieve a higher level?
How can I pay for the selected care service?
How can I report issues with my booking?
How does the cancellation process work?
How to prepare your pet for temporary care?
How to cancel a booking?
What kind of animals do the sitters take care of?
What should I do if I can’t leave a review?
What to do if I paid for the booking but the sitter isn’t responding?
Why should I trust animalhotels?
Why is it worth paying through animalhotels?
I’m a sitter
Is this job based on the Labour Code?
What to do if the booking status has not changed to “completed”?
Are there specific working hours?
Can a pet owner cancel my booking?
Can I be a pet sitter if I have my own pets?
Can I decline a booking?
Do I need a licence or permissions to work as a pet sitter?
Do I need to report my earnings from animalhotels for tax purposes?
Do I sign a contract with animalhotels?
Can I be both a pet sitter and someone looking for pet care?
Does animalhotels employ me?
How can I ensure my safety as a pet sitter?
How can I ensure my safety?
How does the sitter's calendar work?
How much time do I have to respond to an individual care request?
How old do I need to be to become a sitter?
How to become a pet sitter on animalhotels.com?
How to create a care offer as a sitter?
How to disable "care services needed" notifications?
I accepted a "care services needed" request and don't know where to find the booking?
What can I require from a pet owner?
What does animalhotels.com expect from me?
What does the "care services needed" notification mean?
What does the message “care needed” mean?
What if the pet destroys my stuff?
What is the cost of registering as a pet sitter?
What should I do if a pet owner reports an issue with the booking?
What should I do if I’m having issues with payments?
What should I pay attention to when taking in a pet?
What to do if the payment has not yet reached my bank account?
What types of animals can I look after?
When will I receive the money earned on animalhotels?
Where will I work?
Who will I take care of?
Why is it worth becoming a pet sitter on animalhotels.com?
Promotions
Can I change my consent to receive marketing messages given when I received the coupon?
How does a discount coupon work?
How many times can I use a discount coupon?
How to use a discount coupon?
Where can I see my discount coupons?
Will I earn less as a pet sitter or hotel because of coupons?
Will I get my coupon back after cancelling a booking?
Ranking
How does searching with ranking consideration work?
How can I achieve a higher level?
How can I earn additional points?
How is the scoring system for hotels structured?
How many points are required for each level?
What are levels?
What are points awarded for?
What do I gain from a higher level?
What is the ranking?
What is the scoring of sitters' activities?
What levels are distinguished in the animalhotels.com ranking?
What do the levels next to sitter and hotel profiles mean?
Where can I view my points?
Stripe
Is verification with Stripe safe?
How to register with Stripe as a hotel?
How can I view my Stripe account after registering through animalhotels?
How to register with Stripe as a sitter?
Is paying with Stripe safe?
What is Stripe?
Why do I need to register with Stripe?
