FAQ - Questions and Answers
Account and offers
I’m a customer
I’m a sitter
I run a pet hotel
Promotions
Ranking
Stripe
Account and offers
Can I temporarily disable my offer?
Do I need to verify my identity?
How to delete an account?
What if I can't find the question I'm looking for?
I’m a customer
How can I report issues with my booking?
How can I pay for the selected care service?
How does the cancellation process work?
How can I find a sitter or pet hotel?
How to cancel a booking?
What to do if I paid for the booking but the sitter isn’t responding?
Why should I trust animalhotels?
What kind of animals do the sitters take care of?
I’m a sitter
What to do if the booking status has not changed to “completed”?
Are there specific working hours?
Do I sign a contract with animalhotels?
Can I decline a booking?
Does animalhotels employ me?
Do I need to report my earnings from animalhotels for tax purposes?
How old do I need to be to become a sitter?
How to disable "care services needed" notifications?
I accepted a "care services needed" request and don't know where to find the booking?
How to create a care offer as a sitter?
What does the "care services needed" notification mean?
What if the pet destroys my stuff?
What to do if the payment has not yet reached my bank account?
When will I receive the money earned on animalhotels?
Who will I take care of?
Where will I work?
I run a pet hotel
How much does it cost to register as a hotel?
How to create a care offer as a pet hotel?
How to present my hotel on animalhotels?
What will my hotel gain by joining animalhotels?
Promotions
How to use a discount coupon?
How many times can I use a discount coupon?
How does a discount coupon work?
Where can I see my discount coupons?
Ranking
What do the levels next to sitter and hotel profiles mean?
What are points awarded for?
What is the ranking?
What is the scoring of sitters' activities?
Stripe
How can I view my Stripe account after registering through animalhotels?
How to register with Stripe as a hotel?
How to register with Stripe as a sitter?
Is paying with Stripe safe?
What is Stripe?
Why do I need to register with Stripe?
