FAQ - Questions and Answers
FAQ - help center
Account and offers
I run a pet hotel
Promotions
I’m a customer
Ranking
Stripe
I’m a sitter
FAQ - help center
Can I use animalhotels care more than once?
Can I choose a substitute sitter myself?
Do I need to pay extra for animalhotels care?
Can I withdraw from animalhotels care?
How does the Animalhotels Care request process work?
Do I need to sign any documents to use animalhotels care?
How long does animalhotels care last?
How long does it take to process a request?
Is animalhotels care an insurance policy?
What does animalhotels care cover and exclude?
What happens if a substitute sitter cannot be found in time?
What if I have additional questions about animalhotels care?
When can I expect a refund?
What is animalhotels care?
When does animalhotels care become active?
Which pets are covered by animalhotels care?
Will animalhotels care work if the sitter cancels at night or during the weekend?
Account and offers
Can I change the booking dates?
Can I temporarily disable my offer?
Do I need to verify my identity?
How can I change my bank account number?
How can I edit or update my offer?
How can I support the animalhotels.com platform?
How can I update my phone number?
How should I set prices for my services?
How to delete an account?
I can’t add a photo to my care offer – what should I do?
What if I can't find the question I'm looking for?
When can my offer be blocked?
What is an offer block?
I run a pet hotel
How much does it cost to register as a hotel?
How to create a care offer as a pet hotel?
What will my hotel gain by joining animalhotels?
How to present my hotel on animalhotels?
Promotions
Can I change my consent to receive marketing messages given when I received the coupon?
How does a discount coupon work?
How many times can I use a discount coupon?
How to use a discount coupon?
Where can I see my discount coupons?
Will I earn less as a pet sitter or hotel because of coupons?
Will I get my coupon back after cancelling a booking?
I’m a customer
How can I find a sitter or pet hotel?
How can I help a sitter or hotel achieve a higher level?
Do I have to pay for the booking in advance?
How can I pay for the selected care service?
How does the cancellation process work?
How can I report issues with my booking?
How to cancel a booking?
How to prepare your pet for temporary care?
What should I do if I can’t leave a review?
What kind of animals do the sitters take care of?
What to do if I paid for the booking but the sitter isn’t responding?
Why is it worth paying through animalhotels?
Why should I trust animalhotels?
Ranking
How does searching with ranking consideration work?
How can I achieve a higher level?
How can I earn additional points?
How is the scoring system for hotels structured?
How many points are required for each level?
What are points awarded for?
What are levels?
What do I gain from a higher level?
What do the levels next to sitter and hotel profiles mean?
What is the ranking?
What is the scoring of sitters' activities?
What levels are distinguished in the animalhotels.com ranking?
Where can I view my points?
Stripe
Is verification with Stripe safe?
How can I view my Stripe account after registering through animalhotels?
How to register with Stripe as a hotel?
How to register with Stripe as a sitter?
Is paying with Stripe safe?
What is Stripe?
Why do I need to register with Stripe?
I’m a sitter
Is this job based on the Labour Code?
What to do if the booking status has not changed to “completed”?
Can a pet owner cancel my booking?
Are there specific working hours?
Can I be both a pet sitter and someone looking for pet care?
Do I need a licence or permissions to work as a pet sitter?
Can I decline a booking?
Do I sign a contract with animalhotels?
Can I be a pet sitter if I have my own pets?
Do I need to report my earnings from animalhotels for tax purposes?
Does animalhotels employ me?
How can I ensure my safety?
How can I ensure my safety as a pet sitter?
How does the sitter's calendar work?
How much time do I have to respond to an individual care request?
How old do I need to be to become a sitter?
How to become a pet sitter on animalhotels.com?
How to create a care offer as a sitter?
I accepted a "care services needed" request and don't know where to find the booking?
How to disable "care services needed" notifications?
What does the "care services needed" notification mean?
What can I require from a pet owner?
What does animalhotels.com expect from me?
What if the pet destroys my stuff?
What does the message “care needed” mean?
What is the cost of registering as a pet sitter?
What should I do if a pet owner reports an issue with the booking?
What to do if the payment has not yet reached my bank account?
What should I do if I’m having issues with payments?
What should I pay attention to when taking in a pet?
What types of animals can I look after?
When will I receive the money earned on animalhotels?
Where will I work?
Who will I take care of?
Why is it worth becoming a pet sitter on animalhotels.com?
