FAQ - Questions and Answers
Account and offers
I run a pet hotel
I’m a customer
Animalhotels Care
Promotions
I’m a sitter
Stripe
Ranking
Account and offers
Can I change the booking dates?
Do I need to verify my identity?
How can I change my bank account number?
Can I temporarily disable my offer?
How can I edit or update my offer?
How can I support the animalhotels.com platform?
How should I set prices for my services?
How can I update my phone number?
I can’t add a photo to my care offer – what should I do?
How to delete an account?
What if I can't find the question I'm looking for?
What is an offer block?
When can my offer be blocked?
I run a pet hotel
How much does it cost to register as a hotel?
How to create a care offer as a pet hotel?
How to present my hotel on animalhotels?
What will my hotel gain by joining animalhotels?
I’m a customer
Do I have to pay for the booking in advance?
How can I find a sitter or pet hotel?
How can I help a sitter or hotel achieve a higher level?
How can I pay for the selected care service?
How can I report issues with my booking?
How does the cancellation process work?
How to cancel a booking?
How to prepare your pet for temporary care?
What kind of animals do the sitters take care of?
What should I do if I can’t leave a review?
What to do if I paid for the booking but the sitter isn’t responding?
Why is it worth paying through animalhotels?
Why should I trust animalhotels?
Animalhotels Care
Can I use animalhotels care more than once?
Can I choose a substitute sitter myself?
Do I need to pay extra for animalhotels care?
Can I withdraw from animalhotels care?
Do I need to sign any documents to use animalhotels care?
How does the Animalhotels Care request process work?
How long does it take to process a request?
How long does animalhotels care last?
What does animalhotels care cover and exclude?
Is animalhotels care an insurance policy?
What happens if a substitute sitter cannot be found in time?
What if I have additional questions about animalhotels care?
What is animalhotels care?
When can I expect a refund?
When does animalhotels care become active?
Which pets are covered by animalhotels care?
Will animalhotels care work if the sitter cancels at night or during the weekend?
Promotions
Can I change my consent to receive marketing messages given when I received the coupon?
How does a discount coupon work?
How many times can I use a discount coupon?
Where can I see my discount coupons?
How to use a discount coupon?
Will I earn less as a pet sitter or hotel because of coupons?
Will I get my coupon back after cancelling a booking?
I’m a sitter
Is this job based on the Labour Code?
Are there specific working hours?
Can a pet owner cancel my booking?
What to do if the booking status has not changed to “completed”?
Can I be a pet sitter if I have my own pets?
Can I decline a booking?
Do I need a licence or permissions to work as a pet sitter?
Can I be both a pet sitter and someone looking for pet care?
Do I need to report my earnings from animalhotels for tax purposes?
Does animalhotels employ me?
How can I ensure my safety as a pet sitter?
How can I ensure my safety?
Do I sign a contract with animalhotels?
How does the sitter's calendar work?
How much time do I have to respond to an individual care request?
How to become a pet sitter on animalhotels.com?
How old do I need to be to become a sitter?
How to create a care offer as a sitter?
How to disable "care services needed" notifications?
I accepted a "care services needed" request and don't know where to find the booking?
What can I require from a pet owner?
What does animalhotels.com expect from me?
What does the "care services needed" notification mean?
What does the message “care needed” mean?
What if the pet destroys my stuff?
What should I do if a pet owner reports an issue with the booking?
What is the cost of registering as a pet sitter?
What should I do if I’m having issues with payments?
What should I pay attention to when taking in a pet?
What to do if the payment has not yet reached my bank account?
What types of animals can I look after?
When will I receive the money earned on animalhotels?
Where will I work?
Who will I take care of?
Why is it worth becoming a pet sitter on animalhotels.com?
Stripe
Is verification with Stripe safe?
How can I view my Stripe account after registering through animalhotels?
How to register with Stripe as a hotel?
How to register with Stripe as a sitter?
Is paying with Stripe safe?
What is Stripe?
Why do I need to register with Stripe?
Ranking
How does searching with ranking consideration work?
How many points are required for each level?
How can I achieve a higher level?
How is the scoring system for hotels structured?
How can I earn additional points?
What are levels?
What do I gain from a higher level?
What are points awarded for?
What is the ranking?
What do the levels next to sitter and hotel profiles mean?
What is the scoring of sitters' activities?
What levels are distinguished in the animalhotels.com ranking?
Where can I view my points?
