GDPR information card

Information on the purposes and principles of personal data processing by Animalhotels.com as part of Reservation Protection

The administrator of your personal data is Animalhotels sp. z o.o., headquartered in Łódź, Poland. You can contact us via:

  • Email: info@animalhotels.com.
  • Phone: +48 731 830 820 (charges apply as per your operator's rates).
  • Post: H. Sienkiewicza 72, 90-318 Łódź, Poland.

Definitions

  • Animalhotels.com – A limited liability company based in Łódź (Henryka Sienkiewicza 72, 90-318 Łódź), registered in the Register of Entrepreneurs under KRS number 0000934860, REGON 520527265, and NIP 7252314345, with a share capital of PLN 116,200.00.
  • Application – Animalhotels mobile app for Android and iOS, accessible to users.
  • Personal Data – Any information related to an identified or identifiable individual ("data subject").
  • Client – A natural person whose personal data is processed by Animalhotels.com in connection with using Reservation Protection services through the Website and/or Application.
  • Reservation Protection – A service offered by Animalhotels.com providing additional security for Clients booking services through the Website and/or Application. This service aims to provide support in cases where the Reservation is disrupted due to circumstances beyond the Client’s control.
  • GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals concerning the processing of personal data.
  • Website – The Animalhotels.com website accessible to users at https://animalhotels.com.

I. Collection and Processing of Data

  1. Through the use of the Website and/or Application, Animalhotels.com may process personal data such as name, bank account number, phone number, email address, attachments (e.g., receipts, invoices, photos), and incident descriptions.
  2. Animalhotels.com ensures the possibility of using its Website and/or Application anonymously. However, full access to Reservation Protection requires submitting an online form. Providing data is voluntary unless required by law.
  3. Providing personal data is necessary to execute Reservation Protection services.

Personal data is processed:

  • To fulfill Reservation Protection agreements.
  • To pursue legitimate interests, including:
    • Preventing fraud.
    • Handling potential claims related to Reservation Protection.
    • Conducting analytics to determine preferences or needs concerning Reservation Protection services.
    • Assessing satisfaction with Animalhotels.com services to improve standards.

III. Data Recipients

Client data may be shared with entities processing it on behalf of Animalhotels.com, including IT service providers and payment service providers, under contracts ensuring data security.

Data may also be shared with trusted business partners processing data under data processing agreements.

Some service providers may store data outside the European Economic Area (EEA). In such cases, data will be safeguarded using Standard Contractual Clauses approved by the European Commission.

IV. Data Retention Period

Your data will be retained until claims related to Reservation Protection expire or as required by legal obligations, such as accounting records.

We will cease processing data for analytics upon receiving an objection to such processing.

You have the right to:

  • Access your data.
  • Request correction, deletion, or restriction of processing.
  • Object to processing based on legitimate interests.
  • Withdraw consent at any time (this does not affect the legality of processing before consent withdrawal).
  • Data portability in structured, machine-readable formats such as CSV or XML.
  • File a complaint with the data protection authority (in Poland, the President of the Personal Data Protection Office).

VI. Data Processing Method

Decisions concerning your data are made directly and may relate to incident verification or implementing Reservation Protection terms.

If a decision is made automatically, you have the right to challenge it, express your viewpoint, or request human intervention.

VII. Want to Know More?

For more details, visit Animalhotels.com and check the Privacy Policy.

You can also refer to the GDPR guide provided by Poland’s Ministry of Digital Affairs: https://www.gov.pl/cyfryzacja/rodo-informator.