Paying through Animalhotels is simple and fast. You can make a payment at any time and from anywhere in the world. There are many available payment methods to choose from.
Once you've paid for a service via Animalhotels, your booking with the selected petsitter is guaranteed. You'll receive an email confirmation in your inbox after completing the payment. Moreover, once your booking is paid for online, you'll also have access to Animalhotels' support team in case of any unforeseen circumstances. If you have any questions, doubts, or issues, we're always here to assist you.
If your plans change, you can easily cancel your paid booking and receive a full refund, subject to the cancellation policy of the individual petsitter.
Additionally, after paying for a booking, you can report any issues that may arise, allowing you to withhold payments to the sitter until the situation is resolved.
Payments are processed through a secure provider—Stripe (also used by Amazon, Google, and Uber). The petsitter receives the payment only after the service has been completed. This ensures both parties are protected in the event of any unforeseen issues.