When there are problems with your reservation, first try to contact the guardian on your own in various ways (via animalhotels.com, by phone, SMS, etc.). Try to explain the situation with your supervisor or ask them if you want to cancel.
In a situation where you feel that your reservation with the guardian is not proceeding properly (i.e. there is no contact with the guardian, he does not respond to your text messages, phone calls, etc., he does not want to cancel your reservation, you cannot communicate with him, he is rude to you or shows other suspicious behavior) you can report it to the aniamlhotels.com team. Just click the "Report a problem" button. A window will then appear in which you must enter the reason for the report. This reason will also appear in the conversation and will be forwarded to the animalhotels.com team after sending. Reporting a problem will automatically change the status to "booking problems". Payment to the carer (on the last day of care) will be withheld until the problem is resolved. During this time, the animalhotels.com team will try to solve the problem in an individualized way.