New Terms and Conditions

I. Introduction

The present Terms and Conditions (hereinafter: "Terms and Conditions") define the terms of use of the Animalhotels Website and Application (hereinafter: "Website and/or Application") available at: https://animalhotels.com operated by the owner of the website - animalhotels sp. z o.o. (limited liability company) with its registered office in Łódź, H. Sienkiewicza 72, 90-318 Łódź, entered into the Register of Entrepreneurs kept by the District Court for Łódź-Śródmieście in Łódź, XX Commercial Division of the National Court Register under KRS number 0000934860, REGON (National Business Registry Number) 520527265, NIP (Tax Identification Number) 7252314345, share capital PLN 120,600.00.
The Service Provider can be contacted via e-mail at info@animalhotels.com.

II. Definitions

Acceptance of Booking – confirmation that a Caretaker can perform the Care Service.

Algorithm – a sorting and recommendation mechanism used on the Website and/or Application, based on the automated allocation of points to Caretakers according to specific criteria.

Cancellation of Booking – discontinuation of Booking the Services.

Animalhotels – animalhotels sp. z o.o. (limited liability company) with its registered office in Łódź, H. Sienkiewicza 72, 90-318 Łódź, entered into the Register of Entrepreneurs kept by the District Court for Łódź - Śródmieście in Łódź, XX Commercial Division of the National Court Register under KRS number 0000934860, REGON 520527265, NIP 7252314345.

Application – the Animalhotels mobile application for Android and IOS systems that allows Users to use the Services provided by Animalhotels.

Amenities – additional options related to the provision of Care Services, forming part of the Care Service Agreement. Amenities are selected by the Owner during the booking process and may include, in particular: accommodation conditions, rules applicable at the place where the Care Services are provided, the Caretaker’s qualifications, and the possibility of additional Care Services.

Payment Service Provider – an entity providing payment services to Users on the Website and/or Application: Stripe, Inc. based in Ireland and the United States.

Account – a User Account within the Website and/or Application, in which, in particular, the data and reviews provided by the User are stored.

Level – a specific stage achieved after obtaining a certain number of Points.

Newsletter – a free electronic service by which Animalhotels informs its Users about new Website and/or Application features and Services by sending selected edited content via e-mail.

Offer – a post constituting an offer of Care Services posted on the Website and/or Application by a Caretaker.

Caretaker – a natural person or a business entity providing Care Services to an Owner via the Website and/or Application.

Profile – public part of the User Account that contains information about a given User, their experience, qualifications or facilities; publicly accessible for non-logged-in Users and viewers.

Point – a unit denoting a grade in Ranking, awarded for specific actions.

Ranking – an IT solution that uses game mechanisms; it consists in the accumulation of Points and achievement of successive Levels by Caretakers.

Terms and Conditions – the present document with all its appendices specifying the terms of use of the Website and Application. The current version of the Terms and Conditions is available on the Website and/or Application at any time.

Registration – the procedure required to make full use of the services provided by Animalhotels.

Booking / Service Booking – an order, purchase, payment or reservation of Care Services.

Service – the services provided electronically by Animalhotels on the Website and/or Application, including in particular: enabling Users to search for, order, purchase, pay for or book Care Services.

Care Service Agreement – a paid contract concluded between a Caretaker and an Owner for the provision of Care Services.

Care Service – paid services related to the care of the animal(s) provided by a Caretaker to an Owner.

User – a natural person, legal person or organisational unit with no legal personality, to whom the Act grants legal capacity, using the Website and/or Application.

Owner – a person using the Website and/or Application, an owner of the animal(s) interested in Care Services.

Booking Completion – provision of the Care Service by a Caretaker.

III. General provisions

The terms of use of the Website and/or Application are specified in the Terms and Conditions. Each User is obliged to read the Terms and Conditions.

IV. Scope of services

Animalhotels grants access to the Website and/or Application to Users to enable contact between the Owner and the Caretaker for the purpose of concluding Care Service Agreements.
For Users accessing the Website and/or Application from the territory of other countries, the applicability of locally binding consumer protection laws is not excluded.
Depending on the User’s country of residence, the provision of Services may be subject to local regulations to the extent that such regulations are of mandatory application.
Animalhotels is not a party to any agreements between the Owner and the Caretaker and is therefore not liable to Users for Care Services.
Animalhotels provides the following Services to Users, including in particular:
- enabling the use of the Account (including publishing Offers and editing account data),
- providing a search engine for Caretakers,
- enabling Owners to submit booking requests to find a suitable Caretaker,
- enabling Bookings of Care Services,
- enabling the conclusion of Care Service Agreements,
- enabling Owners to publish reviews regarding Caretakers and Care Services,
- enabling payments for Care Services to Caretakers via the Payment Service Provider,
- enabling Caretakers to purchase educational training (if available).
Animalhotels is not responsible for the Owners’ negligence regarding the Booking of Care Services.
The Caretaker may offer various types of Care Services within the Website and/or Application.
Animalhotels does not employ Owners and/or Caretakers.
Owners are responsible for assessing the Caretaker who has performed the Care Service. The Owner should personally assess if a Caretaker meets the required criteria for animal care.

V. Technical requirements

Use of the Website is subject to having a device with access to the Internet such as a PC, laptop or mobile device like tablet or smartphone, equipped with an updated operating system and one of the following updated browsers: Edge, Chrome, Firefox, Opera or Safari with enabled Javascript and internet connection of at least 256 kbit/s.
Animalhotels allows its Users to download the Application from online shops: App Store for iOS or Google Play for Android. Downloading the Application from the abovementioned shops is free of charge. The device on which the Application is to be launched and installed must have its operating system updated to one of the latest versions.
The Application is available to Users with mobile devices, which meet the abovementioned technical requirements, on which the Users download the Application, install and launch it successfully.
Animalhotels is not a data transmission service provider. The data transmission costs required to launch and use the Website and/or Application are covered by Users under separate agreements concluded with telecommunications operators or other Internet access providers.

VI. Terms of use of the Website and/or Application

The User acknowledges that they have read and accept the Terms and Conditions and the Privacy Policy available at: https://animalhotels.com/en/privacy-policy (and/or the applicable local privacy policy page).
The User undertakes to use the Website and/or Application in a lawful manner and in accordance with its designated purpose.
By registering, the Caretaker declares that they have never been convicted of animal abuse offences.
The User undertakes:
- not to take actions that contradict and/or disturb the operation of the Website and/or Application;
- not to publish contents that insult honour, dignity or business reputation, promote violence, pornography, drugs, weapons or any kind of hostility, contain calls for illegal acts or advertise intimate services;
- not to use the Website and/or Application for any purposes that are illegal or not provided for in the Terms and Conditions;
- to immediately notify animalhotels of any violation (or threatened violation) of their rights or the rights of third parties in connection with the use of the Website and/or Application. All messages should be sent via email: info@animalhotels.com.
The Caretaker undertakes:
- to respond promptly to the Owner's messages and stay in touch with the Owner;
- to perform the Care Service in person;
- to have all necessary licences, tax registrations, permits (and, where required by law, insurance), if required, according to the laws of the Caretaker's country. animalhotels is not responsible for verifying or confirming the existence of such licences.
It is forbidden to:
- post content that is vulgar or contains profanities or is generally considered offensive;
- use the Services to arrange the provision of Care Services with another User and then carry out transactions relating to such services outside the Website and/or Application;
- provide malicious software;
- interfere in any way with the content and design of the Website and/or Application;
- upload content that violates the rights of third parties including intellectual property rights;
- upload content that undermines the good name or reputation of animalhotels;
- spam or advertise other websites;
- post false information in the Profile during registration and use of the Website and/or Application;
- arrange care for dangerous animals or animals that have a history of attacking people;
- publish reviews of Caretakers that are not based on Owners' personal experience, that are intentionally inaccurate or misleading or violate the present Terms and Conditions;
- post "spam" or other unauthorised commercial messages;
- transfer or make unauthorised use of the account by any other person or engage in fraudulent transactions;
- place animals into the care of third parties, including other Caretakers or animal hotels, without the Owner’s explicit consent and without informing animalhotels.
animalhotels reserves the right to:
- monitor Caretakers’ activities and content posted on the platform, including Offers, to ensure compliance with these Terms and Conditions. If a Caretaker violates these Terms and Conditions, ethical principles or applicable law, animalhotels may take appropriate action, including blocking the Caretaker's Offer (temporarily or permanently) and informing the Caretaker of the reasons;
- analyse Users’ content that is not personal data (e.g., reviews, photos and videos, descriptions, messages sent within the Website and/or Application), including filtering, restricting access to, or removing such content, to ensure compliance with these Terms and Conditions and applicable law, protect Users’ safety, and improve Services. Such analysis may be performed in an automated manner or by authorised staff.

VII. Registration

To use the full potential of the Website and/or Application, the User is required to have an active Profile. User Registration enables the creation of an Account. The User consents to receive a text message with a numerical code sent to the number entered during Registration. The User may only be a natural person with full legal capacity, a legal person or an organisational unit without legal personality granted legal capacity by law. In the case of legal persons and organisational units without legal personality, only a person authorised to act in this respect on behalf of these entities may create an Account on their behalf and perform any activities. During the registration process and while using the Website and/or Application, the User is obliged to provide true, correct and up-to-date data that they are authorised to use. The User is obliged to update their data if any changes occur. After correctly completing the registration form, the User receives a text message with a code that confirms the entered data. Once the User has verified their data, the completion of the registration process will be confirmed, after which the User will be able to log into the Account. Registration is free of charge and can only take place via the Website and/or Application. The User may have only one Account.
The User shall not give the password and login details to their account to anyone, nor shall they log in using another User's data. The User understands and agrees that they are fully responsible for the actions on the Profile and are obliged to inform animalhotels of any unauthorised access. Once the User confirms the registration procedure, an agreement is concluded between animalhotels and the User for an indefinite period, unless the User has not fulfilled the requirements specified in the Terms and Conditions. In this case, the agreement is not concluded. In the event of deactivation of the provided mobile phone number, the User agrees to immediately update their Profile information to ensure that messages are not sent to a person who acquired the User's old number. The User accepts that animalhotels has access to the data and information provided. Personal data is processed in accordance with the Privacy Policy.
On the basis of accepting the Terms and Conditions and creating an account, the Caretaker enters into an agreement with animalhotels whereby animalhotels provides the Caretaker with an account for entering into Care Service Agreements via the Website and/or Application. The provisions of sections 1 and 2 shall apply accordingly.
While creating an account, the Caretaker is obliged to provide truthful information regarding their registered business activities.
The Caretaker, regardless of the form of their business, is obliged to respect the Users' consumer rights.

VIII. Privacy Policy

In connection with the use of the Website and/or Application, the Administrator collects personal data to the extent necessary to provide individual services as well as information about the User's activity on the Website and/or Application. Detailed rules and purposes of the processing of personal data collected during the use of the Website and/or Application are specified in the Privacy Policy available at https://animalhotels.com/en/privacy-policy.

IX. Terms of using the map

The use of the Website and/or Application requires the use of OpenStreetMap features and content.
Using OpenStreetMap is subject to the current additional terms at https://openstreetmap.org.pl/o-openstreetmap/wykorzystanie-mapy/warunki-licencyjne/ and the Copyright Policy at https://www.openstreetmap.org/copyright/en.
By using the Website and/or Application, the User acknowledges and accepts the OpenStreetMap terms to the extent applicable.
Any unauthorised use of OpenStreetMap features and content may result in suspension or termination of the use of the Website and/or Application.

X. Intellectual property rights

The Website and/or Application or their individual elements, texts, navigation solutions, selection and arrangement of the website content, graphic elements, compilations of materials and studies are protected by Polish and international law.
The protection also applies to any materials that the Website and/or Application provides to Users electronically, in particular via e-mail. Modifying, copying, distributing, transferring, displaying, transmitting, reprinting, sublicensing or creating collective works using the materials without the Administrator's consent is forbidden and may result in legal action.
The use of the Website and/or Application does not grant the User any licence or right to use any trademarks that appear on the Website or Application.
The use of the Administrator's company or trademarks in any documents or for any purpose, except for the cases referred to in the Terms and Conditions, may only take place upon the Administrator's written consent and prior written approval of the design of such documents or materials.
The User shall be fully liable for any damage caused to the Administrator as a result of the unauthorised use of the company name or trademarks.
Other products, services or entity marks on the Website and/or Application belong to their respective owners and may be displayed on the Website and/or Application for identification purposes only. The User should contact the relevant owners regarding such marks and their registration status.
By posting an Offer, the Caretaker authorises animalhotels to publish and distribute the description of the Offer and the images contained therein on social media and via the Internet, including search engines through which the platform is advertised. By including copyrighted content in the Offer, the Caretaker consents to its free distribution, unlimited in time and territory, on the Website and/or Application as regards:
- recording and reproducing by any technique, including by means of writing and copying on any medium; entering into computer memory and into a computer and/or multimedia network;
- public display, reproduction and use in various formats with the right to incorporate them in whole or in part into other works and create adaptations, together with the right to grant sublicences ("Licence").
The Licence is granted in particular for promotional activities conducted by animalhotels. The User is not entitled to any remuneration if their content (including photos and likeness) is used by animalhotels.
The User declares that they hold full rights to the content they publish and that it does not infringe any third-party rights.

XI. Mechanism for matching and displaying Caretakers

During the booking request process, the Website and/or Application may use a sorting mechanism based on the Algorithm that allocates points to Caretakers. The Algorithm is designed to promote reliable and responsible Caretakers.
The number of points allocated to a Caretaker may depend, in particular, on:
- prior activity and history of responding to booking requests,
- the quality of Care Services, including reliability in fulfilling Bookings,
- the degree of verification and completeness of the Caretaker’s Profile,
- economic parameters related to Bookings,
- additional elements related to the Caretaker’s development and credibility within the Website and/or Application.
The Algorithm is based on a mathematical model intended to propose Caretakers best matching the Owner’s criteria while demonstrating the highest reliability and responsibility.
The Website and/or Application may display to the Owner up to five Caretakers matching the criteria, who additionally achieved the highest Algorithm score and made a decision (accept or defer) the fastest.
The Algorithm supports the matching process and does not guarantee that any particular Caretaker will be selected by an Owner.
The Algorithm may be optimised and modified on an ongoing basis to improve matching quality and User safety.
The Owner may see only a limited number of Caretakers selected by the Algorithm, even if more Caretakers meet the criteria. Other Caretakers may be queued based on the Algorithm and response time. If a Caretaker is rejected by the Owner or withdraws during the process, the Owner may be presented with the next Caretaker in the queue.
A Caretaker may defer their decision (except for an individual request) for a period from 1 to 6 hours. During the deferral period, the Caretaker may be marked with a special icon and visible to the Owner, but messaging may be disabled. If the deferral period expires without a decision, the request may be treated as rejected.
Lack of response within a specified time, lack of Stripe activity, cancellation of a Booking, or lack of completed courses/training (if applicable) may reduce a Caretaker’s score and visibility in future requests.

XII. Bookings

Owners and Caretakers engage in transactions with each other when both parties agree to a Booking, which sets out the fees, period and other terms and conditions for the provision of Care Services through the booking mechanism available on the Website and/or Application.
Each Owner shall have an active Account on the Website and/or Application to search for a Caretaker.
A Booking may be initiated by the Owner by submitting a request after filling in: location, date, type of pet, and Amenities. The Owner must also provide pet information such as name, breed/species and, where necessary, additional information (if not provided earlier). After selecting "Start", requests are sent to Caretakers who meet the criteria; Caretakers decide whether to accept, reject, or (where available) defer.
A Booking may also be initiated by the Owner, who directs a request to one selected Caretaker. To start the process, the Owner completes the details regarding the location, date and type of pet, as well as information about the pet (name, breed/species and any additional details, if they have not been provided earlier).
- After clicking the “Start” button, the request is sent to the selected Caretaker. The Caretaker may accept or reject the request;
- The Caretaker has 24 hours to make a decision. If the Owner changes a request addressed to one Caretaker into a request addressed to all Caretakers, the rules set out in Section XI of the Terms and Conditions shall apply;
- The Owner receives a notification of the Caretaker’s decision. In the event of acceptance, both parties may communicate via the Website and/or Application.
The Owner may also initiate a request to multiple Caretakers meeting the criteria by selecting Amenities and selecting "Start".
After reviewing Caretakers, the Owner selects a Caretaker and makes payment for the Care Service using the available online payment methods.
The Booking is created when the Owner completes payment by selecting "Book and Pay" (or an equivalent button). At that moment, a Care Service Agreement is concluded between the Owner and the Caretaker.
Care Services may be provided by natural persons and by business entities. Where Care Services are provided by a natural person, civil law rules apply; where provided by a business entity, consumer protection rules may apply where the Owner qualifies as a consumer.
Where Care Services are performed at the Caretaker’s address, the Caretaker consents to sharing that address with the Owner for the purpose of performing the Care Service. Where Care Services are performed at the Owner’s address, the Owner consents to sharing that address with the Caretaker for the purpose of performing the Care Service.

XIII. Payments

The Website and/or Application concludes an agreement with the Payment Service Provider for the processing of online payments and for storing Users' data regarding information on credit cards, debit cards or other payment methods offered on the Website and/or Application.
The User shall be visibly informed via the Website and/or Application each time of the current price of the selected Services.
The use of payment services available on the Website and/or Application involves establishing a separate legal relationship with the Payment Service Provider and accepting its terms and conditions (available at: https://stripe.com/privacy; https://stripe.com/legal/ssa). The Website and/or Application is not a party to such a relationship and has no ability to interfere with its content or the manner of its performance. In the event of any payment-related issues, the User should contact the Payment Service Provider in order to clarify any doubts or submit a complaint. The Website and/or Application does not assume responsibility for the performance of the payment service by an external service provider.
The Caretaker is required to have an Account with the Payment Service Provider. Registration of an Account with the Payment Service Provider is possible via the Website and/or Application. The Account with the Payment Service Provider enables transactions between the Owner and the Caretaker. In order to confirm personal data, the Payment Service Provider:
- may require a scan of an identity card from Users registered before version 3.2.0 of the Website and/or Application;
- will require a scan of an identity card from each User registered after version 3.2.0 of the Website and/or Application.
If the Caretaker's personal data requires confirmation, the Payment Service Provider may withhold payments to the Caretaker until verification is completed. The Payment Service Provider informs the Caretaker via email used for the Stripe account.
The Payment Service Provider may process data such as: bank account number, first name, last name, company name, company identification number, date of birth, email address, phone number, registered and/or residential address, credit or debit card number and other data necessary for the efficient operation of the offered services.
The Care Service is a transaction between the Owner and the Caretaker.
Payment for the Care Service may be made by available methods displayed in the Website and/or Application, including (depending on availability): credit card, debit card, Przelewy24, BLIK, Apple Pay, Google Pay, Klarna.
The amount due for the Care Service is held in a restricted (escrow-like) account operated by the Payment Service Provider. Once the transaction has been initiated, the Payment Service Provider collects the funds from the Owner and holds them until payout.
Payout to the Caretaker takes place immediately on the last day of the Care Service at 12:00 UTC and is paid by the Payment Service Provider directly to the Caretaker’s bank account without additional charges by the Website and/or Application.
The Website and/or Application does not offer payment services and does not participate as a payment provider; it is not responsible for the information provided by Users within the scope of the applicable law.
Users are responsible for providing true payment details.
The User may only use the services provided by the Payment Service Provider on their own behalf. Third party use is prohibited.

XIV. Fees

Owners may purchase a Care Service by making a Booking as described in Section XII Bookings. The amount of the fee is determined individually by each Caretaker.
The Owner, at the moment of accepting the Booking, enters into a Care Service Agreement with the Caretaker and agrees to pay the total amount indicated in the Booking. Payment must be completed before the start of the Care Service.
The total amount paid by the Owner for the Booking corresponds to the price indicated by the Caretaker.
The Caretaker acknowledges that the amount payable to the Caretaker for performing the Care Service is the Booking price reduced by the service fee charged by Animalhotels. The Caretaker gives unconditional consent to the deduction of the service fee by Animalhotels.
Animalhotels charges a service fee from the Caretaker in the amount of 20% of the Booking value.
When the Owner pays for the Care Service, they are required to provide the Payment Service Provider with valid and current payment card details or other payment information and keep that payment information (or another acceptable alternative payment method) saved in their Account, unless there are any outstanding confirmed reservations.
The role of Animalhotels is to facilitate payments from Owners to Caretakers.
Animalhotels is responsible for maintaining updated payment information.
If the Payment Service Provider cannot charge the Owner on time because the payment information is no longer valid and/or the payment is not received on time, neither Animalhotels nor the Caretaker will be liable for any failure to perform the Care Service.

XV. Complaints regarding the operation of the Website and/or Application

Any complaints regarding the improper functioning of the Website and/or Application should be submitted to Animalhotels:
- electronically via e-mail at: info@animalhotels.com;
- by registered letter to: Animalhotels sp. z o.o., Sienkiewicza 72, 90-318 Łódź;
- by telephone at: +48 731 830 820 (from Monday to Friday, 9:00 – 17:00, excluding public holidays)
Animalhotels reserves the right to request information or clarification from the complainant if it is necessary to process the complaint.
The complaint should include the User’s details (first name, last name, correspondence address, e-mail address and phone number), as well as the circumstances justifying the complaint.
Complaints submitted by consumers will be considered promptly, but no later than within 14 days from the date of receipt. Other complaints will be considered within 30 days from the date of receipt.
If the details provided in the complaint need to be supplemented, Animalhotels will promptly request the User to provide additional information within the specified time limit.
The User will be notified of the outcome of the complaint via e-mail to the address indicated in the complaint or to the correspondence address.
The complaint will be processed within 30 calendar days from the date of its receipt.
The reply to the complaint will be sent to the e-mail address provided in the complaint.

XVI. Complaints regarding Care Services

Complaints regarding failure to perform or improper performance of Care Services should be addressed directly to Caretakers.
The Caretaker shall be responsible for handling the Owner's complaints in accordance with generally applicable law.

The Newsletter is provided free of charge by animalhotels to Users who voluntarily agree to it.
The Newsletter subscription is activated after the User has given their consent to direct contact in the privacy settings in the User Account.
After confirming activation, a Newsletter service agreement is concluded between the User and animalhotels for an indefinite period.
The User may terminate at any time by deactivating the subscription, using the link in the footer of each message, or by unchecking the consent to direct contact in privacy settings.
Consent to receive commercial information sent electronically is voluntary and may be withdrawn at any time.
By subscribing, the User consents to the processing of personal data in accordance with the Privacy Policy.

XVIII. Cancellation

A User who is a consumer or entrepreneur in the European Union concluding a Care Service Agreement outside their business activity may, within 14 days from the date of concluding the agreement, withdraw from the agreement without providing the reason for withdrawal. Users from outside the European Union may have similar rights in accordance with locally applicable consumer protection laws.
The declaration of withdrawal may be:
1. made by cancelling the ordered services on the Website and/or Application,
2. sent to the Administrator's e-mail address or by post to the Caretaker's address. In order to withdraw from the agreement, the User may use the following template:
Recipient: ……………… (details and address of Caretaker) I hereby declare that I withdraw from the care service agreement for my pet concluded on …………………………... The declaration concerns the Username: ………………………….…………………….. User’s name and surname:………………………………………………………………………….. User’s address: ……………………………………………………………………………………………….. User’s signature (applies to paper version): ……………………………………………………………………
A refund will be issued within 14 days of withdrawal from the agreement. In some countries, the refund period may be shorter – depending on local regulations.
The Caretaker offering their services through the Website and/or Application has the right to set their own refund terms depending on the time of cancellation. These terms may vary depending on the Caretaker and will be specified in the Offer description.
The conclusion of an agreement for the provision of services within less than 14 days from starting the provision of services is tantamount to a request to perform the services before the expiry of the withdrawal period. In such a case, the User accepts that they have lost their right to withdraw from the agreement as soon as the Caretaker has fully performed the Service.

XIX. Reviews

The Website and/or Application provide an opportunity for Owners to leave a subjective review of Caretakers and their Care Services.
The Review may be posted after the Booking has been completed.
The Review can only be published by a logged-in Owner who has made a Booking on the Website and/or Application and paid for it using the Payment Service Provider.
The Review automatically appears on the Caretaker's Profile when it is posted by the Owner.
The Review may not violate universally applicable laws, in particular it may not contain: profanity, untrue content, content which is defamatory or constitutes an act of unfair competition, advertising, data of Users or other natural persons, content which violates the rights of third parties, including intellectual property rights, good practices and personal rights, including the good name and reputation of other Users or third parties
It is forbidden to publish reviews of Caretakers that are not based on Owners' personal experience, are intentionally inaccurate, misleading or violate these Terms and Conditions.
Animalhotels is not obliged to provide Caretakers with the content of any reviews about them submitted by other Users of the Website and/or Application, before or after closing their account on the Website and/or Application.
The Caretaker may add a response to the relevant Review. The rules applicable to reviews apply to the responses.
A response to a Review may be submitted after the Owner has submitted a Review.
A response to a Review may be submitted by a logged-in Caretaker.
Animalhotels shall not be liable for any removal, disclosure, loss or modification of the reviews.
Animalhotels reserves the right to view and remove the reviews, which, in the opinion of Animalhotels, are inconsistent with the Terms and Conditions or the law, from the Website and/or Application at any time. The removal of reviews is irreversible.

XX. Ranking

The Website and/or Application uses a game mechanism referred to as the Ranking.
The Ranking includes earning Points for actions taken by the Caretaker. Points may also be awarded for the Owner’s actions in favour of the Caretaker, but Points are awarded to the Caretaker.
Awarded Levels are public.
The Caretaker may earn additional Points for Marketing Activities (up to the limits indicated in the Website and/or Application).
The history of awarded Points may be available in the Caretaker’s Account.
The Caretaker increases their Level by earning a certain number of Points.
Ranking may affect search result ordering where the User does not define sorting; sorting by Ranking may be the default.
Sorting by Ranking may show a repeating pattern (e.g., a mix of Levels and “NEW”).
Points may be awarded for actions described in the Website and/or Application (including examples such as Stripe activation, completed Bookings, Reviews, replies and Marketing Activities). Some detailed scoring rules may constitute animalhotels’ trade secret and may not be disclosed.
Points Range:

NEW - 0 - 9999
LEVEL I - 10000 - 19999
LEVEL II - 20000 - 49999
LEVEL III - 50000 - 79999
LEVEL IV - 80000 - 99999
LEVEL V - > 100000

XXI. External links

The Website and/or Application may contain links to third party websites or resources.
The User acknowledges and agrees that Animalhotels is not responsible for:
- the availability or accuracy of such websites or resources;
- the content, products or services available on such websites or resources.
Links to such websites or resources do not imply endorsement of such websites or resources or the content, products or services available on such websites or resources.
The User acknowledges and assumes responsibility and all risks arising from the use of such websites or resources.
Personal data is processed in accordance with the Privacy Policy of the available third party websites or resources.

XXII. Changes to the Terms and Conditions

Animalhotels reserves the right to introduce changes to these Terms and Conditions at any time.
Changes to the Terms and Conditions shall be published as a consolidated text, together with a message on Animalhotels.
Animalhotels notifies its Users of any changes to the Terms and Conditions by e-mail or text message sent to the e-mail address or number associated with the User's Account 15 days before entering into force.
Animalhotels may introduce changes to these Terms and Conditions without observing the abovementioned 15-day period, including with immediate effect, if: it is subject to a legal obligation under which it is required to amend the Terms and Conditions in such a way that it is unable to comply with the abovementioned 15-day notification period, or it has to exceptionally change the Terms and Conditions in order to counteract an unforeseen and imminent threat related to the protection of the online intermediary services, Users against fraud, malware, spam, data breaches or other threats.
The User may not accept the changes to the Terms and Conditions and, in such case, request closing their Account by submitting an appropriate declaration within 15 days from being notified of the changes to the Terms and Conditions. In the absence of such a request, the User shall be deemed to have accepted the changes without any objections.
Unless agreed otherwise, all changes to these Terms and Conditions apply to all Users, including those who started using the Website and/or Application before the changes had been introduced.

XXIII. Discontinuation of use of the Website and/or Application

Animalhotels may terminate the Agreement arising from these Terms and Conditions at any time by informing the User in writing (or via email) and/or, if the User has an account, by deactivating their account and access to it.
Animalhotels may terminate the Agreement arising from these Terms and Conditions by informing the User in writing (or via email) if the User has an account and has violated the present Terms and Conditions by deactivating their account and access to it or by deactivating their offer.
Animalhotels may terminate the Agreement arising from these Terms and Conditions without informing the User, if the User has not provided any personal data other than phone number with which the Account has been registered and has not logged into the Account for 60 days.
The User may terminate the Agreement arising from these Terms and Conditions at any time by deleting their account or by stopping the use of the Website and/or Application.
The User cannot delete their account before the completion of an active Booking marked with the Status "Paid", "Accepted", or "In Progress". After the Booking is completed (status "Completed"), the User may request the deletion of their account or cancel the Booking earlier, in accordance with the applicable cancellation policy. Personal data will be deleted in accordance with the Privacy Policy, subject to any data retention obligations arising from legal requirements. However, it is recommended that the account be deleted only after the Booking has been completed and the payments for the Care Services have been settled.
Notwithstanding the provisions of sections 1 to 4, the User may, within 14 days from creating an account, terminate the account agreement with Animalhotels without stating the reason. The User may exercise this right by deleting their account, sending the withdrawal declaration to Animalhotels by email or post. The declaration can be prepared using the following template:
Recipient: Animalhotels sp. z o.o. (limited liability company) with its registered office at H. Sienkiewicza 72, 90-318 Łódź I hereby declare that I withdraw from the agreement for the provision of services consisting in managing a User’s account made on …………………………... The declaration concerns the Username: ………………………….…………………….. User’s name and surname: ………………………………………………………………………….. User’s address: ……………………………………………………………………………………………….. User’s signature (applies to paper version): ……………………………………………………………………

XXIV. Final provisions

In all matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply. The choice of Polish law under these Terms and Conditions shall not deprive the User of the protection under the provisions that cannot be excluded by agreement under the law, which, in accordance with the relevant regulations, would apply in the absence of such choice.
Nothing in these Terms and Conditions shall make either party an agent or representative of the other party or establish a joint venture or partnership relationship between the parties.
The User may not transfer or assign their rights or obligations arising from these Terms and Conditions.
Animalhotels may transfer its rights and obligations arising from these Terms and Conditions, without this transfer being considered an amendment to the Terms and Conditions and without prior notice to the User, provided that the User's rights under these Terms and Conditions are not violated.
If any provision of these Terms and Conditions is found to be invalid or ineffective, the remaining provisions shall remain in full force and effect. The invalid or ineffective provisions of these Terms and Conditions shall be replaced by provisions that are legally valid and effective and most similar to them.
In the event of a dispute arising from the use of the Website and/or Application, the parties agree to attempt to resolve the conflict amicably. If no agreement is reached, all disputes shall be settled by the competent court in Poland, in accordance with Polish law, subject to the mandatory consumer protection laws applicable in the User’s country of residence.
For users from outside the European Union, Animalhotels does not exclude the application of the mandatory consumer protection laws of the country of their residence, if such laws are applicable.
For any questions or concerns regarding the Website, Application, Services and/or these Terms and Conditions, Animalhotels recommends visiting the help centre or contacting the User’s local office: email: info@animalhotels.com.