General provisions
- To preserve the privacy rights of Users of the animalhotels.com Website and Application and to comply with the provisions of the law, animalhotels.com provides its Users with the present Privacy Policy, which includes information on the manner in which Users' personal data are processed and secured.
- Animalhotels.com processes personal data in compliance with applicable legal regulations, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), the Act of 18 July 2002 on Providing Services by Electronic Means, and – where applicable – local data protection laws outside the European Economic Area, such as the UK GDPR (United Kingdom), CCPA/CPRA (United States – California), PIPEDA (Canada), LGPD (Brazil), APPI (Japan), and POPIA (South Africa).
- Animalhotels.com has implemented the following rules:
- Before using the animalhotels.com Website and/or the Application and creating an account, the User should read the Privacy Policy.
Definitions
Policy – the present Privacy Policy.
Animalhotels.com – animalhotels sp. z o.o. (limited liability company) with its registered office in Łódź, H. Sienkiewicza 72, 90-318 Łódź, entered into the Register of Entrepreneurs kept by the District Court for Łódź-Śródmieście in Łódź, XX Commercial Division of the National Court Register under KRS number 0000934860, REGON (National Business Registry Number) 520527265, NIP (Tax Identification Number) 7252314345, share capital PLN 116,200.00.
Application – the animalhotels.com mobile application for Android and IOS systems.
User – a natural person whose personal data is processed by animalhotels.com in connection with the use of the animalhotels.com Website and/or the Application.
Personal data – any information about an identified or identifiable natural person ("data subject").
GDPR (RODO) – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.
Animal Service – paid services involving the care of an animal/animals provided by a Caretaker to a Pet Owner.
Website – the animalhotels.com website accessible to Users at https://animalhotels.com.
I. Data collection and processing
- The controller of Users' personal data provided while using the Website and/or the Application is animalhotels.com.
- As a result of using the Website and/or the Application, animalhotels.com may process the following personal data: name and surname, address, phone numbers, email addresses, tax identification number, date of birth, likeness, message content or review content.
- Animalhotels.com ensures that its Users can use the Website and/or the Application anonymously, however, to obtain full access to the services offered through the Website and/or the Application, it is advisable to register by completing a registration form. The provision of data by the User is voluntary, although the provision of certain data is necessary to set up an account or use certain features of the Website and/or the Application, e.g. to receive a newsletter. If the data are collected to comply with an obligation stipulated by law, the provision of data is mandatory.
- After registration and logging into one's account, the User may provide additional personal data which facilitates the use of Services.
II. Purpose and legal basis for data processing
Provision of services
Animalhotels.com processes personal data to enable and manage Animal Services, as well as other Services provided through the Website and/or the Application, including educational services (e.g., courses or training sessions). The processing of data is necessary for the provision of these services and includes, among other things, sending the User information related to bookings or orders, such as confirmations, reminders, updates, and, where applicable, proof of purchase and/or payment.
Personal data is processed in compliance with applicable data protection laws:
- within the European Union, the legal basis for processing personal data is Article 6(1)(b) GDPR (acceptance of the Terms and Conditions of the Website and/or Application);
- outside the European Union, processing is based on local laws ensuring protection equivalent to the GDPR.
Marketing communication
Operational communication related to the provision of Animal Services
Animalhotels.com provides the User with information, instructions and guidance necessary to facilitate the provision of Animal Services. Personal data will be processed for the duration necessary to perform the agreement, and after its termination for the period required by archiving regulations and laws concerning the enforcement of claims. The information may include, among other things, instructions on using the Website and/or the Application, guidance on the provision of Animal Services and operational messages that improve service delivery.
Direct marketing communication (newsletter, updates, offers)
Animalhotels.com sends the User newsletters and marketing information regarding Services, new features and updates related to the Website and/or the Application. Personal data is processed on the basis of the legitimate interest of the Controller in conducting direct marketing. Data will be processed until the User withdraws consent or objects to the processing of personal data for direct marketing purposes. The User may withdraw their consent at any time via their Account settings or using the unsubscribe link provided in each marketing message.
Personalised advertising
Animalhotels.com shares personal data with advertising partners (including, but not limited to, Meta Platforms Ireland Limited, Google Ireland Limited and other advertising service providers) for marketing activities involving custom audience groups and ad personalisation. Personal data (e.g., email address or phone number) is processed on the basis of the User’s consent. Before sharing with advertising partners, data may be hashed or pseudonymised, limiting the ability of external parties to identify the User. Data is processed until the consent is withdrawn or the data becomes obsolete. The User may withdraw consent for data processing for advertising purposes via external platforms in their Account settings or by contacting Animalhotels.com.
Transfers of personal data to advertising partners located outside the European Economic Area may involve a transfer to a third country; in such cases, appropriate safeguards are applied, including standard contractual clauses or adequacy decisions in accordance with the GDPR.
Personal data is processed in compliance with applicable data protection laws:
- within the European Union, the legal basis for processing personal data is:
- outside the European Union, processing is based on local laws ensuring protection equivalent to the GDPR.
Performance of legal obligations by animalhotels.com
Animalhotels.com processes data when it is necessary for the performance of legal obligations. This may include reusing data to:
- handle and resolve legal claims and disputes,
- address potential regulatory investigations,
- enforce the terms of the Website in relation to online bookings,
- comply with lawful requests from law enforcement authorities,
- ensure compliance with regulations applicable to Animalhotels.com.
Animalhotels.com may be required to collect and disclose the personal data of Users providing Animal Services to tax authorities, in accordance with applicable legal provisions, including the DAC7 Directive and national regulations implementing this Directive within the EU. This may include identity details, contact information, tax identification number, payment details and income information.
Personal data is processed in compliance with applicable data protection laws:
- within the European Union, the legal basis is Article 6(1)(c) GDPR (animalhotels.com compliance with legal obligations);
- outside the European Union, processing is based on local laws ensuring protection equivalent to the GDPR.
Ensuring the security and operation of the Website and/or the Application
Animalhotels.com processes personal data if it is necessary to ensure the security of data processing on animalhotels.com and management of ICT systems.
Personal data is processed in compliance with applicable data protection laws:
- within the European Union, the legal basis is Article 6(1)(f) GDPR (legitimate interest of animalhotels.com - ensuring the operation of the Website and/or the Application and maintaining high service quality);
- outside the European Union, processing is based on local laws ensuring protection equivalent to the GDPR.
Communication between Users of the Website and/or the Application
Animalhotels.com collects the content of messages and information provided by the User using this feature.
Personal data is processed in compliance with applicable data protection laws:
- within the European Union, the legal basis is Article 6(1)(b), (d) and (f) GDPR (legitimate interest of Animalhotels.com and User protection - ensuring the operation of the Website and/or the Application and resolving communication issues between Users);
- outside the European Union, processing is based on local laws ensuring protection equivalent to the GDPR.
User reviews and ratings
Animalhotels.com processes data derived from reviews and ratings submitted by Users in accordance with the Terms and Conditions, for the purpose of monitoring the quality of the Animal Services, assessing User satisfaction, maintaining a high standard of communication between Users, and identifying and preventing undesirable behaviour. This data may also be used for the profiling of Caretakers to ensure a better match with the Owner’s request.
Personal data is processed in compliance with applicable data protection laws:
- within the European Union, the legal basis is Article 6(1)(b) and (f) GDPR (legitimate interest of Animalhotels.com - ensuring the operation of the Website and/or the Application, maintaining high service quality and improving service quality);
- outside the European Union, processing is based on local laws ensuring protection equivalent to the GDPR.
Handling inquiries from Website and/or Application Users
Animalhotels.com processes personal data to handle complaints from Users related to the operation of the Website and/or the Application, contact the User or a third party using the Website and/or the Application and take appropriate explanatory or corrective actions, and clarify possible incidents related to the services and improve their quality.
Animalhotels.com erases the data when their storage is no longer required or restricts their processing if there are statutory requirements for the retention of such data.
Personal data is processed in compliance with applicable data protection laws:
- within the European Union, the legal basis is Article 6(1)(b), (c) and (f) GDPR (legitimate interest of Animalhotels.com - ensuring the operation of the Website and/or the Application, maintaining high service quality, improving service quality, and resolving communication issues between Users);
- outside the European Union, processing is based on local laws ensuring protection equivalent to the GDPR.
Investigation or protection against possible claims
In the event of potential claims against Users or the need to protect against claims, animalhotels.com may process Users' data obtained through the Website and/or the Application.
Personal data is processed in compliance with applicable data protection laws:
- within the European Union, the legal basis is Article 6(1)(f) GDPR (legitimate interest of Animalhotels.com in legal defence or enforcement);
- outside the European Union, processing is based on local laws ensuring protection equivalent to the GDPR.
Newsletter
Animalhotels.com processes Users' personal data for the purpose of sending the Newsletter. The data processing and sending the newsletter require the User's consent.
Personal data is processed in compliance with applicable data protection laws:
- within the European Union, the legal basis is Article 6(1)(a) GDPR;
- outside the European Union, processing is based on local laws ensuring protection equivalent to the GDPR.
Promoting safe and trustworthy services and fraud prevention
Animalhotels.com processes data to prevent fraud, detect illegal or unwanted activities, and ensure animal safety and trust on the Website and/or App. In justified cases (e.g. reported booking issues), data may be processed to temporarily suspend a booking until the matter is clarified.
This may include contact details, booking records (including cancellations), location data, account details, reviews, browsing and communication data, and information submitted by the User or third parties.
Personal data is processed in compliance with applicable data protection laws:
- within the European Union, the legal basis is Article 6(1)(f) GDPR (legitimate interest of Animalhotels.com - ensuring the operation of the Website and/or the Application and maintaining high service quality);
- outside the European Union, processing is based on local laws ensuring protection equivalent to the GDPR.
Service improvement
Personal data of Users of Animalhotels.com may be used for the following purposes:
- analytical purposes – to analyse service performance, gain a better understanding of how the services are used, and, consequently, improve them;
- ensuring User safety on the Website and/or the Application;
- preventing regulatory and legal abuse;
- resolving technical issues;
- improving functionality and enhancing the quality of Services
using artificial intelligence technologies, automated data processing systems and authorised Animalhotels personnel. In addition to statistics regularly generated by Animalhotels.com for monitoring purposes, this data is also used for testing functionalities and resolving technical issues. This includes, among other things, analysing how the Website and/or the Application are used, measuring operational performance, identifying behavioural patterns and enhancing the functionality and services related to the Animal Services.
Animalhotels does not make decisions regarding Users based solely on automated processing of personal data, including profiling, that would produce legal effects concerning them or affect them significantly.
The main purpose of data processing in this context is to analyse service performance, gain a better understanding of how the services are used, and, consequently, optimise and personalise the Website and the Application to make them more user-friendly and functional.
Personal data is processed in compliance with applicable data protection laws:
- within the European Union, the legal basis is Article 6(1)(f) GDPR (legitimate interest of Animalhotels.com - ensuring the operation of the Website and/or the Application and maintaining high service quality);
- outside the European Union, processing is based on local laws ensuring protection equivalent to the GDPR.