What does animalhotels care guarantee?

REIMBURSEMENT OF COSTS FOR VETERINARY CARE
REIMBURSEMENT OF COSTS FOR VETERINARY CARE icon

REIMBURSEMENT OF COSTS FOR VETERINARY CARE

we will cover the costs of veterinary treatment for up to 14 days, up to HK$10,000 in the event of a medical emergency

SUBSTITUTE PET SITTER
SUBSTITUTE PET SITTER icon

SUBSTITUTE PET SITTER

in the event of sudden cancellation of care (from 3 days before the start of care) we will find a substitute pet sitter and cover the difference in price (up to 100% of the original price)

terms and conditions , GDPR information card  and privacy policy

How to use animalhotels care?

REIMBURSEMENT OF COSTS FOR VETERINARY CARE REIMBURSEMENT OF COSTS FOR VETERINARY CARE

Step 1

Agree with the pet sitter on the justification of the incident and how the costs will be covered

Step 2

Fill out the form in the app, providing details of the incident, cost of treatment and bank account details (yours or pet sitter's)

Step 3

Attach the required documents: receipt, invoice, photo of the pet, scan of the health booklet and confirmation from the vet

Step 4

Submit a request
SUBSTITUTE PET SITTER SUBSTITUTE PET SITTER

Step 1

In the application form select the replacement pet sitter option

Step 2

Skip details of events and attachments

Step 3

Provide your bank account details for a possible refund of the price difference

Step 4

Submit a request