What does animalhotels care guarantee?
REIMBURSEMENT OF COSTS FOR VETERINARY CARE
we will cover the costs of veterinary treatment for up to 14 days, up to BGN 2,000 in the event of a medical emergency
SUBSTITUTE PET SITTER
in the event of sudden cancellation of care (from 3 days before the start of care) we will find a substitute pet sitter and cover the difference in price (up to 100% of the original price)
terms and conditions , GDPR information card and privacy policy
How to use animalhotels care?
REIMBURSEMENT OF COSTS FOR VETERINARY CAREStep 1
Agree with the pet sitter on the justification of the incident and how the costs will be covered
Step 2
Fill out the form in the app, providing details of the incident, cost of treatment and bank account details (yours or pet sitter's)
Step 3
Attach the required documents: receipt, invoice, photo of the pet, scan of the health booklet and confirmation from the vet
Step 4
Submit a request
SUBSTITUTE PET SITTERStep 1
In the application form select the replacement pet sitter option
Step 2
Skip details of events and attachments
Step 3
Provide your bank account details for a possible refund of the price difference
Step 4
Submit a request