You set your own rates for the services you offer to customers – we don’t impose them. Animalhotels.com adds a small service fee to completed transactions for each booking. This ensures you receive the full amount you’ve set for your services. For comfort and security, every payment is held as a temporary deposit on Stripe.com after the booking is made. The funds will be released to you on the day the care is successfully completed and the pet has been returned safely.