I’m a customer

Do I have to pay for the booking in advance?

How can I find a sitter or pet hotel?

How can I help a sitter or hotel achieve a higher level?

How can I pay for the selected care service?

How can I report issues with my booking?

How does the cancellation process work?

How to cancel a booking?

How to prepare your pet for temporary care?

What kind of animals do the sitters take care of?

What should I do if I can’t leave a review?

What to do if I paid for the booking but the sitter isn’t responding?

Why should I trust animalhotels?

Why is it worth paying through animalhotels?