Points in gamification animalhotels.com are awarded on the basis of the table below.
| the name of the action | amount of points | description | |
|---|---|---|---|
| 1 | Registration with Stripe | 1000 | This occurs when Stripe sends information to the system that the petsitter account has been activated |
| 2 | Sending the reservation to the petsitter by the client | 100 | Once, for one client per day, in case the client wishes to make more than one reservation for one petsitter in one day, the hotel will consequently only receive points once |
| 3 | Acceptance of the booking by the petsitter | 300+50 * (24-number of hours since placing the order) | The basis for gaining points is the acceptance of the reservation, additional points are awarded for the speed of acceptance, the faster the petsitter responds, the more points it scores |
| 4 | Cancellation of the booking by the petsitter | 200+50 * (24-number of hours since placing the order) | The basis for earning points is the cancellation of the booking, additional points are awarded for the speed of response, the sooner the petsitter responds, the more points are earned |
| 5 | Payment at animalhotels.com (using Stripe) | 150 * number of booking days | The customer pays for the booking via Stripe, points are awarded when the status changes to "paid" |
| 6 | Completion of the booking (the pet returns to the customer) | 300 * number of booking days | After the pet returns home, points are awarded when the status changes to "completed" |
| 7 | Opinion with a rating of 3 and more issued by the customer | (rating-2) * 1000 | Happens when the customer adds a review to the booking |
| 8 | Reply to opinion | 500 | This happens when the petsitter responds to the customer's opinion |