FAQ - Questions and Answers
Account and offers
Animalhotels Care
I am a client
I am a petsitter
I run a hotel
Promotions
Ranking
Stripe
Account and offers
Can I change the dates of a booking?
Can I recover a deactivated account?
Can I temporarily disable my offer?
Do I need to verify myself?
How can I edit or update my offer?
How can I help animalhotels.com?
How can I update my phone number?
How do I change my bank account number?
How to avoid account deactivation?
How to delete an account?
How to set prices for services?
I can't add a photo to my care listing, what should I do?
What if I can't find the question I'm looking for?
What is offer blocking?
When can my offer be blocked?
Animalhotels Care
Can I choose a replacement caregiver myself?
Can I opt-out of animalhotels care?
Can I use animalhotels care more than once?
Do I need to pay extra for animalhotels care?
Do I need to sign any documents to use animalhotels care?
Does animalhotels care work if the caregiver cancels at night or during the weekend?
How does the animalhotels care claim process work?
How long does animalhotels care last?
How long does it take to process a claim?
Is animalhotels care insurance?
What happens if a replacement caregiver cannot be found in time?
What is animalhotels care?
What is covered and not covered by animalhotels care?
What should I do if I have additional questions about animalhotels care?
When can I expect reimbursement?
When does animalhotels care become active?
Which pets are covered by animalhotels care?
I am a client
Do I have to pay for the reservation in advance?
How can I help a petsitter or hotel to level up?
How can I pay for the selected care service?
How can I report problems with my booking?
How do I cancel my reservation?
How do I find a petsitter or hotel?
How do I pay for booking a petsitter or hotel?
How is the cancellation process?
How to prepare a pet for temporary care?
What animals can I take care of?
What should I do if I cannot leave a review?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
What should I do when I have a paid reservation and the petsitter is not responding?
When to pay for the order?
Why should you pay through Animalhotels?
Why should you trust animalhotels.com?
I am a petsitter
What should I do if the money for care has not yet been transferred to my bank account?
Are there specific working hours?
Can a pet owner cancel my reservation?
Can I be a petsitter and a person seeking care at the same time?
Can I be a petsitter if I have my own pets?
Can I decline a booking?
Do I have to file taxes on my earnings on animalhotels.com?
Do I need any licences or permits to work as a petsitter?
Do I sign a contract with animalhotels.com?
Does animalhotels.com employ me?
How can I ensure my safety?
How does the caregiver calendar work?
How long do I have to respond to an individual care request?
How old do I have to be to become a petsitter?
How to become a petsitter at animalhotels.com?
How to create your service as a petsitter on animalhotels.com?
How to disable notifications about care needed?
How to ensure your safety as a petsitter?
I accepted a search and don't know where to look for the booking?
Is it a job based on the Labor Code?
Is verification with Stripe safe?
What animals can I take care of?
What can I expect from a pet owner?
What does animalhotels.com expect from me?
What does the message "care needed" mean?
What if my pet destroys my belongings?
What is the cost of registering as a petsitter?
What is the job of a petsitter?
What should I do when I have a problem with payments?
What to do if the booking status has not changed to "completed"?
What to do when the owner of the pet reported a problem with the reservation?
What to pay attention to when taking a pet?
When will I get my money earned on animalhotels.com?
Where will I work?
Who will I look after?
Why is it worth becoming a petsitter at animalhotels.com?
I run a hotel
How to create your service as a hotel at animalhotels.com?
How to present my hotel on animalhotels.com?
What is the cost of registering as a hotel?
What will my hotel gain by joining your platform?
Promotions
Can I change the consent to sending marketing messages given when receiving coupon?
How can I get a 8% discount coupon?
How does a discount coupon work?
How many times can I use one discount coupon?
How to use a discount coupon?
Where can I see my discount coupons?
Will I earn less as a caregiver or hotelier because of coupons?
Will I get my coupon back after canceling my booking?
Ranking
How can I get a higher level?
How can I get extra points?
How does search with ranking look like?
How many points are there for each level?
What are levels?
What are the levels of animalhotels.com ranking?
What are the points for?
What do the levels in the profiles of petsitters and hotels mean?
What gives me a higher level?
What is ranking?
What is the scoring of hotel activities?
What is the scoring of petsitters' actions?
Where can I see my points?
Stripe
How can I see my Stripe account after registering with animalhotels.com?
How do I register with Stripe as a hotel?
How do I register with Stripe as a petsitter?
Is paying with Stripe safe?
Is Stripe verification safe?
What is Stripe?
Why do I need to register with Stripe?
