FAQ - Questions and Answers
Account and offers
I am a client
I run a hotel
I am a petsitter
Promotions
Ranking
Stripe
Account and offers
Can I temporarily disable my offer?
How can I edit or update my offer?
Can I recover a deactivated account?
Do I need to verify myself?
How to avoid account deactivation?
How can I help animalhotels.com?
How to delete an account?
How to set prices for services?
I can't add a photo to my care listing, what should I do?
When can my account be deactivated?
What if I can't find the question I'm looking for?
What is account deactivation?
I am a client
How can I pay for the selected care service?
Do I have to pay for the reservation in advance?
How can I help a petsitter or hotel to level up?
How do I find a petsitter or hotel?
How do I cancel my reservation?
How can I report problems with my booking?
How do I pay for booking a petsitter or hotel?
How is the cancellation process?
How to prepare a pet for temporary care?
What animals can I take care of?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
What should I do when I have a paid reservation and the petsitter is not responding?
When to pay for the order?
What should I do if I cannot leave a review?
Why should you trust animalhotels.com?
I run a hotel
How to create your service as a hotel at animalhotels.com?
How to present my hotel on animalhotels.com?
What is the cost of registering as a hotel?
What will my hotel gain by joining your platform?
I am a petsitter
What should I do if the money for care has not yet been transferred to my bank account?
Can I be a petsitter and a person seeking care at the same time?
Are there specific working hours?
Can a pet owner cancel my reservation?
Do I have to file taxes on my earnings on animalhotels.com?
Can I decline a booking?
Can I be a petsitter if I have my own pets?
Does animalhotels.com employ me?
Do I sign a contract with animalhotels.com?
How does the caregiver calendar work?
How can I ensure my safety?
How old do I have to be to become a petsitter?
How to become a petsitter at animalhotels.com?
How to create your service as a petsitter on animalhotels.com?
How to ensure your safety as a petsitter?
How to disable notifications about care needed?
I accepted a search and don't know where to look for the booking?
What is the job of a petsitter?
Is it a job based on the Labor Code?
What animals can I take care of?
What can I expect from a pet owner?
What does animalhotels.com expect from me?
What is the cost of registering as a petsitter?
What to do if the booking status has not changed to "completed"?
What if my pet destroys my belongings?
What does the message "care needed" mean?
What to do when the owner of the pet reported a problem with the reservation?
What to pay attention to when taking a pet?
Where will I work?
Who will I look after?
Why is it worth becoming a petsitter at animalhotels.com?
When will I get my money earned on animalhotels.com?
Promotions
How can I get a 8% discount coupon?
Can I change the consent to sending marketing messages given when receiving coupon?
Where can I see my discount coupons?
How does a discount coupon work?
How many times can I use one discount coupon?
Will I earn less as a caregiver or hotelier because of coupons?
How to use a discount coupon?
Will I get my coupon back after canceling my booking?
Ranking
How can I get a higher level?
How can I get extra points?
How does search with ranking look like?
How many points are there for each level?
What are levels?
What are the levels of animalhotels.com ranking?
What are the points for?
What gives me a higher level?
What do the levels in the profiles of petsitters and hotels mean?
What is ranking?
What is the scoring of hotel activities?
Where can I see my points?
What is the scoring of petsitters' actions?
Stripe
How can I see my Stripe account after registering with animalhotels.com?
What is Stripe?
Why do I need to register with Stripe?
How do I register with Stripe as a hotel?
How do I register with Stripe as a petsitter?
Is paying with Stripe safe?
