FAQ - Questions and Answers
I am a client
I am a petsitter
Account and offers
I run a hotel
Promotions
Ranking
Stripe
I am a client
How can I report problems with my booking?
How can I help a petsitter or hotel to level up?
How can I pay for the selected care service?
Do I have to pay for the reservation in advance?
How is the cancellation process?
How do I cancel my reservation?
How do I find a petsitter or hotel?
How do I pay for booking a petsitter or hotel?
How to prepare a pet for temporary care?
What should I do if I cannot leave a review?
What animals can I take care of?
Why should you trust animalhotels.com?
When to pay for the order?
What should I do if the petsitter or the hotel doesn’t respond to my booking?
What should I do when I have a paid reservation and the petsitter is not responding?
I am a petsitter
What should I do if the money for care has not yet been transferred to my bank account?
Are there specific working hours?
Can I be a petsitter and a person seeking care at the same time?
Can a pet owner cancel my reservation?
Can I be a petsitter if I have my own pets?
Do I sign a contract with animalhotels.com?
Can I decline a booking?
Do I have to file taxes on my earnings on animalhotels.com?
How does the caregiver calendar work?
How can I ensure my safety?
How old do I have to be to become a petsitter?
Does animalhotels.com employ me?
How to become a petsitter at animalhotels.com?
How to create your service as a petsitter on animalhotels.com?
How to ensure your safety as a petsitter?
I accepted a search and don't know where to look for the booking?
How to disable notifications about care needed?
What is the job of a petsitter?
What animals can I take care of?
Is it a job based on the Labor Code?
What can I expect from a pet owner?
What if my pet destroys my belongings?
What does the message "care needed" mean?
What does animalhotels.com expect from me?
What to do if the booking status has not changed to "completed"?
What is the cost of registering as a petsitter?
What to pay attention to when taking a pet?
When will I get my money earned on animalhotels.com?
What to do when the owner of the pet reported a problem with the reservation?
Why is it worth becoming a petsitter at animalhotels.com?
Where will I work?
Who will I look after?
Account and offers
Can I temporarily disable my offer?
Can I recover a deactivated account?
How can I edit or update my offer?
Do I need to verify myself?
How can I help animalhotels.com?
How to delete an account?
How to avoid account deactivation?
I can't add a photo to my care listing, what should I do?
How to set prices for services?
What if I can't find the question I'm looking for?
What is account deactivation?
When can my account be deactivated?
I run a hotel
What will my hotel gain by joining your platform?
How to create your service as a hotel at animalhotels.com?
How to present my hotel on animalhotels.com?
What is the cost of registering as a hotel?
Promotions
Can I change the consent to sending marketing messages given when receiving coupon?
How can I get a 8% discount coupon?
How does a discount coupon work?
How many times can I use one discount coupon?
How to use a discount coupon?
Where can I see my discount coupons?
Will I earn less as a caregiver or hotelier because of coupons?
Will I get my coupon back after canceling my booking?
Ranking
How can I get extra points?
How can I get a higher level?
How does search with ranking look like?
How many points are there for each level?
What are levels?
What do the levels in the profiles of petsitters and hotels mean?
What are the points for?
What is ranking?
What are the levels of animalhotels.com ranking?
What gives me a higher level?
What is the scoring of hotel activities?
What is the scoring of petsitters' actions?
Where can I see my points?
Stripe
How can I see my Stripe account after registering with animalhotels.com?
How do I register with Stripe as a hotel?
Is paying with Stripe safe?
What is Stripe?
How do I register with Stripe as a petsitter?
Why do I need to register with Stripe?
