If the care period has ended but the booking status has not changed, it likely means that Stripe has held up your payment. You can check this on your Stripe account.
In this case, log in to your Stripe account (login page: https://connect.stripe.com/express_login). You will need your email address and the code sent to the phone number connected to your account. Go to Your Account, then select Platform Settings.. Click Management and Ownership to find identity verification options. A verification window appears. The steps for this process are described in detail in the FAQ section under "Do I need scans of documents for registration?".
If there is an issue with verification or this does not resolve the problem, please contact us at info@animalhotels.com.