If you notice that a pet owner who has paid for a booking with you has reported an issue, it’s important to contact the animalhotels.com team immediately. This situation usually means the customer wants to clarify something or address their concerns, so there’s no need to worry.
You will be notified about the issue via alerts, and the details will include the reason for the report. The transfer of funds for the booking will be automatically paused, and the booking will be marked with a special status: “issues with booking.”
To resume the booking, you can contact us by email (info@animalhotels.com) to explain the situation. We will then manually change the status and the booking will proceed as planned.