Immediately report the situation to the pet owner. Explain what and how it happened. Above all, stay calm. You can also contact the animalhotels team. Even though animalhotels is only an intermediary connecting sitters and owners and is not responsible for damages caused by pets, we will gladly help you resolve the problem. We will do our best to ensure that both parties are satisfied.
To avoid unpleasant situations and facilitate claims for damages, you can draft an agreement stating that any damages caused by the pet will be covered by the owner.
To prevent such incidents, keep the pet engaged and busy during their stay. Playtime can tire them out, reducing the likelihood of damaging your belongings. Additionally, for dogs, opt for longer walks and outdoor activities. If possible, take them for walks more frequently: a tired dog is a happy dog.